CICS — News, Events, In the Real World and Provider Profile
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CICS Newsletter: April

New Mobile Crisis Response Services Launch in Four Counties


CICS and its partner organization Eyerly Ball Mental Health Services officially launched their new mobile crisis response services in Jasper, Madison, Poweshiek and Warren counties on March 26. Mobile crisis response services will begin in the other six counties of Boone, Franklin, Hamilton, Hardin, Marshall and Story when staffing capacities are met. For more information about working as a mobile crisis responder, learn more here or contact Krystina Engle at

CICS and Eyerly Ball Mental Health Services announced in early 2018 they will provide new mobile crisis response services for central Iowans in the CICS region struggling with depression, anxiety, suicidal thoughts and other mental illnesses. The mobile crisis response team responds to and remains with callers in a crisis. This allows local police forces to patrol the streets of the communities they serve.

In collaboration with Foundation 2, the Cedar Rapids-based organization operating CICS’s 24-hour Central Iowa Crisis Line (844-258-8858), the mobile crisis response team will operate 24 hours a day, 365 days a year, with no less than two providers trained according to requirements of Iowa Administrative Code Chapter 24. This means when someone calls the Central Iowa Crisis Line, a trained crisis counselor will determine if the caller needs in-person, preventive care and dispatch a response team to the caller’s location within the hour.

“This is huge for the CICS region’s residents who may need crisis services at any hour of the day,” said CICS CEO Jody Eaton. “Right now, that responsibility falls on local police officers who can’t always stay by someone’s side throughout the night as they deal with their crisis. Having a trained team respond and coordinate care for individuals in need will be critical for improving mental health services in central Iowa.”

CICS put out a request for proposal in 2017 for its providers to bid on the program. In late 2017, Eyerly Ball was chosen to administer the program, and a goal of initiating operations in March 2018 was set. Krystina Engle was named director of crisis services, overseeing the new effort and implementing its launch.

“We’re so excited to begin offering this crucial service to central Iowans,” Engle said. “Our trained staff are ready to hit the ground running, responding to individuals in need 24-7 and making our communities safer and healthier for all.”

Thank you to the media for covering this important service! WHO-HD Channel 13 News ran a great story.

Calendar of Events


April 3 and 4
Mental Health First Aid — Boone County
Boone| 8:00 a.m.–12:00 p.m.

April 4
De-Escalation Training
Hampton | 1:00 – 4:00 p.m.

April 10
Mental Health First Aid Training
CICS Advisory Board Meeting
Story County Human Services Center, Multipurpose Room — 126 S. Kellogg Ave.
Ames | 1:30 p.m.

April 11
Hardin County FIA Advisory Board Meeting
Friendship Club
Friendship Club | 8:30 a.m.

April 11
Boone County Mental Health Learning Community
Boone County Community Services Office
Boone | 12:00 – 1:00 p.m.

April 12
Substance Abuse Coalition
ASSET Meeting
City Church of Ames-Des Moines — 2400 Oakwood Rd.
Ames | 5:00 p.m.

April 17
NAMI Family Support Group — Hardin County
Friendship Club
Iowa Falls | 6:30 p.m.

April 20
Mental Health Criminal Justice Task Force Meeting — Story County
Justice Center, Squad Room — 1315 S. B Avenue
Nevada | 9:00 a.m.

April 20
Hamilton County Mental Health Learning Community
Hamilton County Community Services Office
Hamilton | 12:00 – 1:00 p.m.

April 25
Mental Health First Aid — Marshall County
Marshall County Sheriff’s Office
Marshalltown | Class is full

April 27
Hardin County MHDS Advisory Board Meeting
Friendship Club
Iowa Falls | 8:30 a.m.

By the Numbers

One million

U.S. employees miss work each day due to workplace stress.

Mood disorders

Are estimated to cost more than $50 billion a year in lost productivity.

Depression results

In more days of disability than chronic health conditions such as heart disease, hypertension and diabetes.

*Statistics from American Institute of Stress


CICS in the Real World: Day Habilitation Service

Friendship Ark Homes and Community Services
Day habilitation is the provision of regularly scheduled activities in a non-residential setting. The activities are designed to help individuals improve their social development. Day habilitation programs provide structured therapeutic and instructional services to develop, maintain, increase or maximize an individual's independent functioning in self-care, physical and emotional growth, socialization, medical, leisure and communication skills.
Our providers’ programs are for adults of all ages and range of abilities. Persons served follow a routine schedule, which includes a variety of group and/or individual activities in the areas of:
  • Communication
  • Education
  • Personal daily living skills
  • Emotional stability
  • Community integration
  • Recreation
  • Social behaviors
  • Physical dexterity
  • Health
Contact your county service coordinator about day habilitation services available to you or a loved one.


Provider Profile

Genesis Development

Genesis Development is a private, 501(c)(3) not-for-profit rehabilitation organization that provides support for people with disabilities. Rehabilitation services are provided through continuing assessments and goal setting. These goals are intended to address the needs and desires of those receiving services.

Genesis began as the Greene County Sheltered Workshop in 1973 and changed its name to Genesis Development in 1988. Genesis has undergone several mergers and expansions and now has facilities in 13 Iowa locations: Adel, Belle Plaine, Boone, Grinnell, Guthrie Center, Indianola, Jefferson, Perry, Pocahontas, Storm Lake, Toledo, Winterset and Woodward. In the last year, nearly 500 staff members provided services were to more than 4,300 people throughout Iowa.

Learn more here.