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Urban Outfitters’ Growing Rental Business Helps Its Sales Business, Too
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Good morning. Today, a mid-aughts retail staple for young shoppers says it has a new growth engine.
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Michelle Gustafson for WSJ
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Leaders at Urban Outfitters had to push through some very valid concerns before they started the clothing-rental service Nuuly in 2019. The results now look like yet another argument for disrupting your business before someone else does.
Here are some of the latest numbers on Nuuly, via the WSJ Leadership Institute’s Jennifer Williams:
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Net sales surpassed $568 million for the year ended Jan. 31, exceeding a $500 million target executives set last February
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Average active monthly subscribers have reached 420,000, up 40% from a year earlier
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And the service now accounts for around 10% of Urban Outfitters’ overall revenue.
So far, so good. But perhaps even better, Nuuly is also driving shoppers to buy from the company’s other brands, which include its namesake label as well as Free People and Anthropologie, Jennifer notes.
Executives had worried before Nuuly’s introduction that a rental business would cut into shoppers’ spending on tops, dresses and more from those other brands, said Frank Conforti, Urban Outfitters’ co-president and chief operating officer.
That hasn’t been the case, according to Conforti.
“We’ve actually found the exact opposite, that it actually has been, you know, accretive to those brands,” he said.
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Content from our sponsor: Deloitte
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Smarter Shopping: Forecasting the Future of AI Agents in Retail
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Marketing leaders are cautiously optimistic about the emergence of agentic commerce, which has potential to reshape the retail landscape and transform customer engagement. Read More
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I’ll call out one more point for marketers on Urban Outfitters: the company’s turn toward venues where consumers take the lead, like Canva, the graphic-design platform popular for making gift wish lists.
“The brand has seen great success in diversifying their social platforms and optimizing their creative, across Reddit, Pinterest, and TikTok,” said Conforti, the co-president, on the company’s earnings call. “The brand’s recent partnership with Canva was a highlight, generating significant engagement through thousands of holiday wish lists. Moving forward, the team is leaning further into user-generated content and exploring emerging platforms to amplify the brand voice.”
Urban Outfitters President Shea Jensen echoed the importance of spreading out.
“I think our mission in marketing is really to connect with customers and provide a great experience,” she said. “Increasingly that means finding them on a diverse range of social and digital platforms. And so in the past quarter and I think looking ahead that means really accelerating our efforts on platforms like Reddit, you heard Frank mention TikTok, Pinterest, connected TV and even out in OpenAI platforms.”
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10%
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Midpoint of Salesforce’s guidance for revenue growth in the new fiscal year, matching the increase that it just reported for the prior year, defying investor fears that AI will replace the reigning software-as-a-service companies.
“If there is a SaaS-pocalypse, it may be eaten by the SaaS-quatch,”
CEO Marc Benioff said, “because there are a lot of companies using a lot of SaaS because it just got better with agents-as-a-service.”
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Yondr
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The fierce consumer advocates called high-school students are testing marketing claims from the smartphone-pouch company Yondr—using magnets, rocks and tables.
Yondr promotes its “Phone-Free Schools Program” as an easy way for schools to keep kids from using cellphones. Students put their phones in Yondr’s signal-blocking pouches when they arrive, then get them back out when an administrator unlocks the pouches at the end of the day.
As AI companies have discovered, however, it’s hard to control product outcomes when “adversarial” consumers go off-label.
The New York Times reports on the scene soon after Van Nuys High School in Los Angeles deployed Yondr’s system, as recalled by student Joel Nam:
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Some four hours later at Van Nuys, students had figured out that whacking the pouches against tables and railings at a particular angle would cause them to spring open, freeing the smartphones trapped inside.
Soon, Joel’s classmates had figured out that a strong magnet available on Amazon could unlock the pouches, too, he said. “A lot of kids picked rocks up off the ground, flat rectangular rocks, and just slipped them in,” said Joel, 18, a senior. “You can’t tell if it’s a phone or not.”
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Yondr deployments have worked better elsewhere, defying some teachers’ expectations that cellphone addiction would push teens to resist. Other schools just put phones in a designated locker or plastic caddy.
Whether the Yondr jailbreak in Los Angeles was funny or not depended on your perspective. Yondr secured $19 million in sales to schools last year, the Times reports.
Joel wrote an opinion piece in his school newspaper calling Yondr the district’s “million dollar failure.”
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“NFL-related content at this point is
the key linchpin holding the linear
cable bundle together.”
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— Bank of America on the NFL’s leverage as it gears up for new media-rights talks with years still left on the current pacts. The league is a huge driver of ad spending, retrans fees and now streaming signups, analysts wrote, adding: “This market paradigm has not gone unnoticed by the NFL.”
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Mike Blake/Reuters
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Warner Bros. Discovery logged lower revenue in its latest quarter, driven by declines across each of its segments, as it remains in the middle of a high-stakes bidding war between Netflix and Paramount Skydance. [WSJ]
Higher promotions ate into profits at Papa John’s in the latest quarter while a weak consumer backdrop hurt revenue. [WSJ]
Shake Shack said it successfully attracted new customers and increased visits through its “dollar sodas” offering. [WSJ]
Burger King is rolling out subtle changes meant to improve the Whopper but not “piss a lot of people off.” [Restaurant Business]
Capri Sun is bringing back its Moon Punch flavor in glow-in-the-dark pouches to capitalize on interest in next week’s lunar eclipse and the lunar flyby planned by NASA later this year. [Beverage Industry]
WPP CEO Cindy Rose laid out a plan to cut annual costs by $676 million and proclaimed the troubled ad conglomerate “no longer a holding company.” [Adweek]
Ad buyers are beginning to use Meta’s AI assistant Manus to analyze campaigns and compare them against competitors. [Ad Age]
Typesetting the five-foot, all-caps lettering around two sides of the Barack Obama Presidential Center was a design challenge and an engineering one: The letters are load-bearing. [Yello]
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