No images? Click here Coronavirus (COVID-19) The increasingly rapid spread of Coronavirus over the past few days has forced us to issue some immediate guidance to clients who will understandably be concerned for their business over the coming months. DRG working practices Whilst we have not yet taken the decision to close the office, we have put arrangements in place to work remotely for when it becomes appropriate to do so. DRG has invested heavily in its IT infrastructure in recent years and staff are seamlessly able to work from home whilst maintaining the integrity and security of client data. In the event that we are required to enforce home working we will advise clients via a circular email. Our main switchboard number (01628 760000) will remain operational through a call forwarding system and the administration team will field phone calls and take messages for staff members to be able to respond directly. Individual staff email addresses will remain unaffected and general enquiries can also still be sent to info@donaldreid.co.uk. DRG also has access to call and web conferencing systems as an alternative to face-to-face meetings. We are putting these arrangements in place to ensure that we are able to continue to deliver the high level of service our clients expect in these difficult and ever-changing circumstances. Some clients receive onsite support from the team and your usual client handler will be contacting you to ensure satisfactory arrangements can be put in place to allow the service to continue. Helping clients deal with business interruption – don’t suffer in silence
Having these discussions early will be important – businesses which navigated the 2008 financial crisis were those that acted quickly. Please do not suffer in silence and ensure you pick up the phone or drop your usual client handler an email if you require advice or support. The DRG Team |