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CybersecurityCybersecurity

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After a Data Breach, What Do You Offer?

By Kim S. Nash

 

Hello. I’ve seen some real disparity in how companies care for customers after a data breach.

It is true that hackers will hack and no business can seal itself 100%. What an organization does after a breach depends on many factors, including the sensitivity of the data, the cost of providing credit monitoring, the risk of reputational harm, and whether a lawsuit is likely (um, yes). Throw in a patchwork of privacy regulations and there is no uniform data-breach script.

Still, I’m surprised at the varying levels of responsibility companies take.

Scroll down for a look at some recent moves from Canadian airline WestJet, Atlanta-based parking app ParkMobile and Doctors Imaging Group, a medical company in Florida that provides mammograms and other radiology services.

More news below. 

 

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More Cyber News

PHOTO: ASSOCIATED PRESS

Poised to prohibit: The Federal Communications Commission is set to vote Oct. 28 to prohibit devices that contain parts traced to organizations on its "covered list" of equipment deemed to be a risk to U.S. national security. That is likely to include Huawei, Hytera, ZTE and other Chinese companies, according to FCC Chairman Brendan Carr. (Reuters)

  • Texas attorney general Ken Paxton opened an investigation of TP-Link Systems, a networking-gear company founded in China, for possibly providing U.S. data to the Chinese government. TP-Link, which has headquarters in Irvine, Calif., has said it has no ties to China's government. 
 

Post-Breach Moves

PHOTO: COLE BURSTON

/GETTY IMAGES

More than 1.2 million WestJet customers had their personal data stolen in a June cyberattack, the Canadian airline disclosed to regulators. Passport information and loyalty account details were also included for some people. No financial data was involved, said WestJet, which is offering two years of identity-theft protection and credit monitoring. 

Radiology provider Doctors Imaging Group is notifying nearly 172,000 patients that their personal, financial and clinical information was accessed in November 2024. Patients should freeze their credit reports and watch for suspicious activity, the company said in a notice on its website. 

$1

Amount that parking app ParkMobile is awarding to each customer whose data was breached in a 2021 cyberattack. About 22 million people were affected by the incident, Bleeping Computer reported.

The compensation comes in the form of a 25-cent in-app credit that a customer can use up to four times by Oct. 8, 2026. 

Here's the full settlement, with details about the $7 million awarded to the plaintiffs' attorneys. 

 

About Us

The WSJ Pro Cybersecurity team is Deputy Bureau Chief Kim S. Nash and reporters Angus Loten, James Rundle and Catherine Stupp. Follow us on X @WSJCyber. Reach the team by replying to any newsletter you receive or by emailing Kim at kim.nash@wsj.com.

 
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