Hello. I’ve seen some real disparity in how companies care for customers after a data breach.
It is true that hackers will hack and no business can seal itself 100%. What an organization does after a breach depends on many factors, including the sensitivity of the data, the cost of providing credit monitoring, the risk of reputational harm, and whether a lawsuit is likely (um, yes). Throw in a patchwork of privacy regulations and there is no uniform data-breach script.
Still, I’m surprised at the varying levels of responsibility companies take.
Scroll down for a look at some recent moves from Canadian airline WestJet, Atlanta-based parking app ParkMobile and Doctors Imaging Group, a medical company in Florida that provides mammograms and other radiology services.
More news below.
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