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Stitch Fix’s Growth Plan: More Quality Customers, Not Just More Shoppers
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Good morning, CFOs. Stitch Fix’s focus on quality over quantity; Unilever’s delayed spinoff; plus Travis Kelce teams up with an activist investor pushing for changes at Six Flags.
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Stitch Fix believes it can accelerate sales growth by catering to customers who keep coming back to the site instead of chasing shoppers purely to boost its number of active users. STITCH FIX
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Fashion company Stitch Fix is giving priority to quality over quantity when it comes to customers. I spoke with the company’s chief financial officer, David Aufderhaar, about the approach.
The online personal-styling-services company has seen its user count fall in recent years. But Stitch Fix believes it can accelerate sales growth by catering to customers who keep coming back to the site instead of chasing shoppers purely to boost its number of active users.
And it is turning to new artificial-intelligence tools to enhance the shopping experience for customers and help keep them engaged and spending. “We’re being very methodical in our approach to bringing in new clients,” said Aufderhaar.
“This isn’t a vanity metric for us,” he said of user growth. “This is a metric that we want to make sure drives long-term sustainable growth.”
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Content from our sponsor: Deloitte
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Finance Trends 2026: Scenario Planning and Governance to Counter Uncertainty
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The 2026 Finance Trends report finds leaders in need of speed-enhancing tools to maneuver through complex operating environments. Read More
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📆 Earnings
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AT&T
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IBM
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Kinder Morgan
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O’Reilly Automotive
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Tesla
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Thermo Fisher Scientific
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What Else Matters to CFOs
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Unilever said it still aimed to complete the spinoff of its ice cream business this year. TATAN SYUFLANA/ASSOCIATED PRESS
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Unilever is pushing back the planned spinoff of its ice-cream business, home to brands including Ben & Jerry’s and Magnum, blaming the listing delay on the U.S. government shutdown.
The U.K.-based company said Tuesday that the Securities and Exchange Commission was unable to declare the Magnum Ice Cream Company’s registration statement effective, which is needed to start trading on the New York Stock Exchange.
The delay is the latest sign of disruption to business and financial markets stemming from the shutdown, which began at the start of the month. The stalemate in Washington has already left some companies feeling the pinch of stalled federal contracts, while investors have had to make do without scheduled economic data on employment and inflation.
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📰 Other headlines
📈 Earnings wrapup
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“The chance to help make Six Flags special for the next generation is one I couldn’t pass up.”
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—National Football League star Travis Kelce in a statement announcing that he has teamed up with an activist investor pushing for big changes at Six Flags.
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Where senior finance leaders confront today’s expanding remit. Connect on capital, regulation, technology, and talent—and lead with clarity.
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Explore The Wall Street Journal Webinar: From Headlines to Action
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Join us Oct. 29 for a deep dive into the challenges that CFOs and other top executives are working to overcome, including the impact of tariffs and geopolitical conflicts on corporate finance and private equity. Register here.
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Pentair, the London-based provider of water solutions, said its top finance executive, Robert Fishman, is leaving the company early next year. Nicholas Brazis, currently vice president of corporate development and treasury, will become senior vice president of finance on Nov. 1 and succeed Fishman as executive vice president and chief financial officer on March 1, the company said. Fishman joined Pentair as finance chief in 2020. Brazis joined in 2023.
Flowers Foods, the Thomasville, Ga.-based maker of Wonder bread and Tastykake snacks, has hired D. Anthony Scaglione as its new chief financial officer, effective Jan. 1. Scaglione previously served as finance chief of retailer Total Wine & More, Flowers said. Flowers last month said Steve Kinsey, who joined the company in 1989 and has been finance chief since 2007, plans to retire at the end of 2025.
—Colin Kellaher contributed to today’s Ledger.
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Content From Our Sponsor: DELOITTE
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CFOs recalibrate pricing strategies
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According to the latest CFO Signals survey, 86% of finance chiefs surveyed say pricing will become more important to their organizations over the next year. Most have already started to recalibrate their strategies. Read the report here
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The Wall Street Journal's CFO Journal offers corporate leaders and professionals CFO analysis, advice and commentary to make informed decisions. We cover topics including corporate tax, accounting, regulation, capital markets, management and strategy. Follow us on X @WSJCFO. The WSJ CFO Journal Team comprises reporters Kristin Broughton, Mark Maurer and Jennifer Williams, and Bureau Chief Walden Siew. You can reach us by replying to any newsletter, or email Walden at walden.siew@wsj.com.
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