No images? Click here Dear valued staff member, We would like to thank you. Your ongoing support to continue to care for our clients through this challenging time of coronavirus (COVID-19) is greatly appreciated. We are implementing steps to reduce the risk of exposure to you and those in our care. It is important that we stay positive while continuing to be vigilant. We have the privilege of caring for some of the most vulnerable in our society, and we will continue to provide care to our clients. We will advise you if your client’s services are suspended or if their health status changes. While we will continue to provide regular updates, Support Worker Connect will have the latest information and we encourage you to visit the site regularly.
Frequently Asked Questions: We understand that you may have questions related to COVID-19. We have compiled
a list of frequently asked questions. A selection of the questions are listed below, please visit Support Worker Connect for the full list. Is there training available about how to manage COVID-19? Yes there is! The Department of Health has provided an online training course. The training module covers the fundamentals of infection prevention and control for COVID-19 including:
It takes around 30 minutes and will be made available on our eLearning Platform coming soon. We ask that all Support Workers complete this training once it is available. My clients want me to wear a mask during services, what do I do? If you are not caring for people with a confirmed case of COVID-19, the advice from the Federal Government is that you do not need to wear a mask. We have prepared a guide that you and your clients can refer to - click here to access. You can also read more on the Department of Health’s website regarding Information on the use of Surgical Masks and Information on Work Attendance and Testing for Health and Residential Aged Care Workers. You can kindly remind our clients of this advice as we help to ensure resources are reserved for those most in need. Should I behave differently when I visit a client’s home? You should continue to demonstrate a high level of professionalism as expected of any Calvary employee. Remember to thoroughly wash your hands with soap and water when you first arrive and before you leave. You should be able to sing "Happy Birthday" twice (around 20 seconds) when washing your hands. What should I do if I am not feeling well? If you have an influenza-like illness, which is a fever above 37.5 and symptoms of an acute respiratory infection (shortness of breath, cough and/or sore throat):
If you test negative you can return to work when well, at the direction of your treating doctor. What if a client is not feeling well? If your client develops cold or flu-like symptoms, please ask them to seek the advice of their GP and let your manager and the service centre know. We can then implement appropriate precautions. When can I get a flu vaccination? An email was sent out on Friday 20 March about how you can receive your flu vaccination. If you did not receive this, please contact your manager or your service centre and they can forward you a copy. We ask that all Support Workers arrange to receive their flu vaccination. I have more questions, what do I do? While we will continue to email you with updates, we urge you to regularly check Support Worker Connect. The News section will be updated with the latest information including a list of FAQ relating to COVID-19. You can also visit the Department of Health’s website. If these resources do not answer your question, please let your manager and service centre know. We can then provide the right advice and update the information we provide. Kind regards, Julie Maya Director of Operations - Community Care |