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Inside the Crisis at Tylenol; Candy Makers Come for Adults; Has Disney’s Star Dimmed in Hollywood?
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Welcome back. Today, Kenvue navigates Tylenol’s biggest calamity since it became a case study in crisis management in 1982; candy makers cater to grown-ups who remember “the golden era of snacks”; and questions continue after the Kimmel suspension ends.
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The interim CEO of the company that makes Tylenol thought he’d found a way to work with the Trump administration. Then everything went off the rails. Photo: Elizabeth Coetzee/WSJ
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Tylenol set the gold standard for corporate crisis management in 1982 after people died from taking its pain medication that had been tampered with and laced with cyanide. The brand’s challenge after President Trump called it a potential cause of autism could be as steep, Peter Loftus, Alyssa Lukpat and Sara Ashley O’Brien write.
The crisis comes as Tylenol maker Kenvue is less than three months into the tenure of interim CEO Kirk Perry, a longtime marketing executive who briefly retired earlier this year. Perry thought his challenge would be to turn around the beauty brands.
Instead he found himself in a meeting trying to convince Robert F. Kennedy Jr., the nation’s top health official, that there was no clear evidence linking autism and acetaminophen, the active ingredient in Tylenol. He failed.
Now Tylenol is trying social media to counter critics, Kenvue has a crisis communications firm and the company is evaluating its potential liability, in case the Trump administration’s warning sparks a new round of lawsuits.
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Content from our sponsor: Deloitte
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Unified Commerce Lays the Foundation for Retail Industry Growth
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The next phase in the evolution of retail technology is unified commerce, which connects in-store and digital channels to improve operations and deliver more streamlined experiences. Read More
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For less than you’d pay for craft cocktails, you can assemble a mix of premium candies, like these from Swedish boutique BonBon. Photo: Elizabeth Coetzee. Food styling: Thu Buser
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Candy makers are pursuing adult connoisseurs with intensely flavored, extra crunchy or chewy sweets, sold in chic boutiques opening across the country, Charlotte Druckman writes.
The Swedish candy company BonBon has expanded to six storefronts throughout the New York area with plans to expand out of state next year. Others include Candycopia in Oak Park outside Chicago; Lil Sweet Treat in Manhattan, Philadelphia and Boston; and the Sweetish Fish in Boston and Cape Cod.
Some offerings are priced at a premium, like Tammy Holmes Edible Crystals, starting at $45 for 12 pieces. Others are strictly affordable luxury.
Andrea Hernández, an expert in food products and founder of Substack publication Snaxshot, said her millennial cohort is embracing moreness in candy as a reaction to restrictive dietary trends.
“We grew up in the golden era of snacks—Dunkaroos, Gushers—and then came the demonization of sugar,” she said.
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50%
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Rough share of profits from TikTok’s U.S. operations that will flow to China’s ByteDance under the terms of the deal now nearing completion, Bloomberg reported, from its 20% stake in the entity and from licensing its algorithm to the new majority owners
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The Jimmy Kimmel imbroglio is playing out in the twilight of Bob Iger’s nearly two-decade leadership of Disney over two stints as CEO. Photo: Araya Doheny/Getty Images
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Many questions raised by the pre-emption of “Jimmy Kimmel Live!” remain after the show returned to the air last week, including whether the comeback came quickly enough to salvage Bob Iger’s reputation in Hollywood.
The Disney CEO heard clearly from the creative community during the suspension, Ben Fritz, Joe Flint and Erich Schwartzel report.
Hollywood’s most powerful agents, including Creative Artists Agency managing partner Bryan Lourd and senior leaders at William Morris Endeavor and the United Talent Agency, were warning Iger and his top lieutenants that the blackout had damaged his and his company’s reputation. Top talent, they said, were considering not working with Disney.
Disney showrunners texted each other about how to express their outrage to top executives. More than 400 celebrities including Tom Hanks and Meryl Streep signed a letter of protest. Michael Eisner, who was running Disney when Kimmel started, asked on X, “Where has all the leadership gone?”
Iger hasn’t said a word publicly about his decisions on Kimmel, nor the national debate on free speech and government coercion it sparked.
“I would say actions speak louder than words,” said Disney General Counsel Horacio Gutierrez, pointing to Kimmel’s return in under a week.
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The WSJ CMO Council Summit
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This Nov. 18 and 19, CMOs will gather in New York for The WSJ CMO Summit to explore fan-fueled growth, AI in marketing and the evolving CMO–CEO partnership. Join the CMO Council and be part of the conversation shaping the future of marketing leadership.
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Bad Bunny performs in San Juan, Puerto Rico, on Sept. 20. Photo: Gladys Vega/Getty Images)
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Bad Bunny will headline the Super Bowl halftime show in February. [ESPN]
Celebrity endorsers are jumping from beauty into the booming wellness business but blurring the lines between categories as they do it. [Glossy]
Trendy tote brand Baggu said it is in touch with Bay Area Rapid Transit about an official collaboration after getting called out by the transportation authority for offering unauthorized BART merch at its new San Francisco store. [Kron4]
OpenAI began its first broad ad campaign with a set of commercials in the U.S. and the U.K. depicting people’s success after using ChatGPT. [Ad Age]
The FTC spelled out its requirements for Omnicom in new detail as it gave final approval to the ad giant’s merger with Interpublic. [MediaPost]
Jony Ive’s latest design is a limited-edition sailing lantern made with hip appliance company Balmuda and priced at $4,800. [Wallpaper]
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