No images? Click here We're still here for you during these uncertain timesOur community is currently facing a challenge of huge proportions requiring us to respond and act in new ways to keep our community safe from the impact of COVID-19. We've temporarily changed the way we deliver services to you during these uncertain times. While we've adapted some of our existing services, we're still here and open for business, continuing to provide essential support and services to our community at a time when it's needed most. Our priority continues to be the health, safety and wellbeing of our staff and community to help ensure we reduce the spread of this health pandemic in the Port Macquarie-Hastings. Supporting you in a time of hardshipThis is a worrying time for our community, and some of us may be struggling financially. If you're facing financial hardship in paying your rates, fees or any charges, please contact us to discuss your particular situation. We have additional people available to answer our phones and consider the way we can best meet your needs. Please contact our Customer Call Centre on 6581 8111, email us at council@pmhc.nsw.gov.au or visit our website for more information. We'll work with you to develop a plan based on your circumstances. What's currently open and what's closed?Things are changing and evolving rapidly and we'll keep you up to date with what services are opened and closed as needed. Here's what's currently open and closed. While access to some of these facilities may change in the future, the essential services that we all rely on each and every day, will continue. This includes ensuring we have clean water in our homes, sewerage is managed, and our bins are collected as per normal. Services and facilities that are open
Services and facilities that are closed
* To minimise risk to customers and employees during this time, effective Tuesday 31 March, we will no longer be accepting cash at Cairncross Waste Management Facility, Kingfisher Transfer Station, Kew Transfer Station and Wauchope Transfer Station until further notice. Continuing to deliver for youYou’ll see our crews out and about working on services and projects throughout our community as we're focussed on maintaining and improving our roads, sewer, stormwater and other projects to keep our community safe and secure. As essential workers, we're mindful that there may be 2 or more people working together, and we've implemented appropriate safe and healthy work measures to ensure we're also complying with the guidelines and keeping our team safe. It's also a good time for us to be out and about getting on with the job, as there’s fewer people travelling around. How you can continue to do business with usWhile we've altered some of our services for the time being, we want to assure you, you can still contact us over the phone and online. Call 6581 8111, or email council@pmhc.nsw.gov.au Visit us at pmhc.nsw.gov.au Pay your rates by bpay, direct debit or online Update your name or address details Have your say on our planned projects Track a Development Application online Report an issue about damaged roads, footpaths, trees, water mains or other services Now, more than ever, is the time to get behind our local businesses and 'Support Local'. We can all do our bit. And, we encourage you to get behind our business community to see how they may be able to continue to deliver their services to you, while accommodating the Federal and State Governments' health and social distancing guidelines. Local food delivery and takeaway servicesSupport our local cafes and restaurants - follow them on Facebook, visit their websites, or give them a call to order takeaway for pick up or delivery to your home or business. Online shopping and online servicesMany businesses are changing the way they do business, or how they offer their services and 'going online'. Buy from them, participate in their online programs, join their online communities and get involved. #SupportLocalPMHHelp our local Port Macquarie-Hastings (PMH) businesses grow their online community on social media - follow their page, like their posts, review their products or services, share their stories, and, let's use the hashtag #SupportLocalPMH Buy vouchers, reschedule or postponeBuy gift vouchers or gift cards for a future service or product, reschedule or postpone existing bookings or appointments. And, while you may have the right to ask for a refund for an event that's been cancelled, ask them about a credit for a future date. Every little bit helps. Together we can make a difference! Let's work together to help stop the spread!We all need to help stop the spread of Coronavirus (COVID-19) and keep our community healthy and safe. It's important to keep up to date with the Federal and State Governments' health advice and guidelines, including practicing social distancing and good hygiene. The best place to stay informed on COVID-19 (Coronavirus), including updates, alerts and resources, is to visit the Australian Government Department of Health website. If you're concerned about COVID-19, call the Coronavirus Health Information Line on 1800 020 080 for advice. The line operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450. Adhering to self-isolation guidelinesIf you know someone who is not adhering to the self-isolation guidelines, who has returned from recent overseas travel, or is a close contact of someone who has been diagnosed with Coronavirus, please report them to Crime Stoppers. You can do this anonymously. Call Crime Stoppers on 1800 333 000. Public gathering limits and social distancingWe're asking our community to practice social distancing, keep a minimum of 1.5m away from others and limit public gatherings. Most indoor and outdoor non-essential gatherings are now limited to 2 people (unless you're from the same household, e.g. an immediate family group). Let's keep our community healthy and safe! Australian Gov. AppsStay informed. Get advice.The Federal Government has launched a new Coronavirus App and a WhatsApp chat group to help keep people informed and up to date on the latest news, information, health advice and guidelines.
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