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TikTok ‘Ghosting’ Trend Besets Brands; ‘Wicked: For Good’ Scores Huge Box Office Opening; How Taco Bell Keeps Those Wild New Menu Items Coming

By Nat Ives | WSJ Leadership Institute

 

Welcome back. Today, TikTok’s remix-and-riff culture combines with social-media consumer advocacy to create a headache for brands; the “Wicked” conclusion is music to movie-industry ears; and one of Taco Bell’s biggest brand assets stays in the (test) kitchen.

Three TikTok stills show creators and similar on-screen text along the lines of "When [brand] commented over a month ago and said they would [give a product or service] and then ghosted me"

A tongue-in-cheek TikTok trend is generating serious criticism for brands when other users miss the joke. (JetBlue doesn’t even fly to Italy.)

A new TikTok trend is riling up consumer advocates by accusing brands of “ghosting” users on free products they promised, Megan Graham reports.

“Why didn’t you follow through on giving Anna a car???” one TikToker among thousands commented on a Honda video after seeing a "ghosted" post. “And to think I was about to purchase a Honda,” said another.

But their passionate campaigns have one problem: The “accusations” are mostly jokes, just riffs on a viral video by a med student who said Revlon left her hanging after pledging to replace a lost lip oil. Millions of views piled up as brands like Prada Beauty, Paula’s Choice and NYX and offered to step in.

Other users quickly echoed her language (and Taylor Swift soundtrack) to claim that brands including Oatly, Southwest, Tesla, Louis Vuitton, BMW, Domino’s, Toyota, E.l.f. and Ninja had “ghosted” them too. But not everyone caught the reference.

Even brands that never ghosted anybody should know that people will watch to see how they react, said Casey Savio Samuels, a strategy executive at marketing and tech agency Monks. “And that very much is going to shape—in the future—what they think of that brand,” she said.

 
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Popular

Cynthia Erivo as Elphaba riding a broomstick in ‘Wicked: For Good.’

Universal’s ‘Wicked: For Good’ win follows the worst October for the domestic box office since 1998 other than 2020, according to Box Office Mojo. Universal Pictures/Everett Collection

“Wicked: For Good” gave movie theaters a smash-hit opening that Hollywood hopes will start a strong end to a weak year, Ben Fritz writes.

The second part of Universal Pictures’ adaptation of the long-running Broadway musical opened to an estimated $226 million globally and $150 million in the U.S and Canada, one of the biggest domestic openings of the year. (Advance screenings kicked in $30.8 million.)

The new movie’s marketing campaign, like the first, pulled out all the stops.

Stars Cynthia Erivo and Ariana Grande did fewer press interviews for the sequel but more events, including five global premieres and a two-hour “Wicked” special on Universal siblings NBC and Peacock.

The sequel didn’t get a Super Bowl ad like its predecessor, but it had more partnerships with companies including Amazon, Dunkin’ and Airbnb.

Related: The entertainment business now relies on kids dragging their parents to theaters, making PG movies the king of the box office. [WSJ]

 

Quotable

“It’s scary how good AI music creation is getting. What is scarier is that the consumer doesn’t seem to mind.”

— Jeremy Maciak, an artist manager and former major-label A&R rep. At least 10 AI songs have charted recently, according to Billboard.
 

The Menu Is the Message

People in aprons pour sauces in a kitchen

Liz Matthews, in black apron, and her team try out sauces in the test kitchen. Jennelle Fong for WSJ

In the hypercompetitive world of fast food, where chains need a steady supply of new menu items to keep customers coming back, brand-savvy product developers are the secret sauce, Heather Haddon reports.

This year, Taco Bell and Chief Innovation Officer Liz Matthews, for example, are on track to release around two dozen new menu items like a Flamin’ Hot Grilled Cheese Burrito and Cheesy Street Chalupas, double last year’s total.

Many new offerings are limited-time offers, but some become staples. Matthews helped develop Doritos Locos Tacos, which debuted in 2012 after two years of trial and error. They delivered hundreds of millions in sales in the first year and helped Taco Bell reverse a sales slump.

The work is never done. Matthews worked on Taco Bell’s 2004 introduction of Baja Blast, a Mountain Dew variant that became a top seller. This month, as an LTO in some stores, Taco Bell is selling Baja Blast Pie, a neon green Key lime pie it says can be “a Friendsgiving flex.”

 

Quotable

“I would argue antismoking campaigns were too effective. That paved the way for vaping. When vaping became uncool, it paved the path for cigarettes.”

— Jared Oviatt, who runs an Instagram account called @cigfluencers that features photos of famous people smoking. Celebrities are making cigarettes cool again, raising fears that the yearslong decline in cigarette use could reverse.
 

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Inside Marriott’s disastrous bet on Sonder. [WSJ] 

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