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Good morning. The Federal Trade Commission just took a couple of new swings against alleged misleading marketing.
The FTC said the kids’ supplement brand TruHeight has agreed to pay $750,000 to settle charges including using employees to fake thousands of five-star reviews and deploying bots to simulate enthusiastic customers on Instagram and Facebook.
The commission also said the self-publishing company Publishing.com will pay $1.5 million to settle allegations that it
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misrepresented customers’ likely earnings,
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promised “no questions asked” refunds that instead imposed many fine-print conditions
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and didn’t mention it when reviews were written by employees or top executives’ relatives.
Some positive reviews that did come from real customers were extracted as a condition of getting refunds, the FTC said.
The actions are the latest scenes from the long grind to protect truth in advertising—including the truth that it is advertising.
A unit of BBB National Programs called the Institute for Responsible Influence is trying another approach, introducing a certification program designed to teach creators how to comply with standards like FTC guidelines. Creators who complete the 90-minute program will be added to a database that brands can use to find such responsible partners.
These sticks and carrots will always be with us. Eighty-one percent of consumers say they try to ignore and tune out ads, according to a survey released yesterday by Gartner. It’s the kind of thing you don’t strictly need research to know, but it’s a useful data point to help understand why influencers might occasionally forget to prominently say “#ad” or why companies might fake their customer reviews.
They think marketing works better when nobody knows it’s marketing.
I’m just not sure they’re right. The Anthropic Super Bowl ad mocking the idea of unmarked ads in chatbot replies worked because the vision was so horrible, and so familiar. It’s an uncanny valley for advertising: Nearly passing for human is so much more disturbing than just admitting you’re an ad.
Maybe everyone should be more like Keegan-Michael Key. The actor is turning into “TV’s Most Popular Pitchman,” Variety reports this morning, with a new campaign for Ore-Ida tater tots adding to a body of ad work that has recently already included State Farm, Choice Hotels, Lay’s and EY.
And he’s not conflicted about it.
“A commercial can sometimes be more ubiquitous than, maybe, a little indie film, or a TV show that’s on a streamer, among the thousands of TV shows,” he told Variety. “It’s also satisfying, filling, mentally simulating, creative. Very often, a commercial sometimes is the thing that can put someone out there.”
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