With the summer break over, I bet you feel like you’ve already been back at school for weeks. Our Service Desk has certainly felt the ‘Back to school’ impact , dealing with a whopping 1900 calls in the last 4 days! But that’s our Service Desk for you, always on hand to answer any support queries you may have around your MIS, internet services, password resets, and all your other IT support needs. But you already knew that... Actually you may have noticed a slight change when you rang as you are no longer required to make a selection from the options menu. When calling the Link2ICT Service Desk, you will be taken directly to our team of first line support who are ready and waiting to take your call. We value your feedback, so if you have any questions or feedback around this, you know what to do >>> Service Desk Update
Greetings from Just before the summer break we introduced you to our newly extended MIS support team, who also wanted to welcome you back with a few tips and reminders:
Seriously, with nearly 30 years’ of dedicated MIS experience, our team can support you in all areas of SIMS, providing excellent support and ensuring you get the most out of your MIS.
Look out for our SIMS User Group Meetings coming this November - come and meet the team,learn more about the latest features and more! In the meantime, why not book yourself onto one of our MIS Courses?Remember, they’re free to all schools subscribing to Link2ICT MIS support, so don’t miss out on your chance for a free refresher over the coming weeks. Our Professional Services team have also been working hard over the summer, making enhancements to BGfL 365. You already know that BGfL 365 offers way more than just email and calendar facilities and to prove this further, our team has created a number of enhancements such as QR code functionality, early learners’ password policies, new PIN and phonics password options and have made it even easier to navigate the management portal. See for yourself in this short video: Are you ready for GDPR? We continue to support schools (and our own colleagues) as we all get to grips with the new regulation. The full extent to how GDPR will affect schools and organisations is uncertain, but ‘forewarned is forearmed’ they say, and so Link2ICT continues to run a number of awareness sessions for schools to understand best practice around data protection, data security and the opportunity to find out more about the steps you need to take to be fully equipped and ready when the GDPR goes live next May. These events are free and open to all schools, so please
book onto one of the following: Early Bird Special Extended While we’re talking about dates, we’ve decided to extend our early bird special, offering you discounted pricing on ALL TRAINING COURSES (sorry to shout but everyone loves a great deal) between now and December. Book onto any of our courses before Friday 29 September and you can get a discount on your personal development for the Autumn Term. Other dates for the diary
Are you ready for GDPR? Network Managers and School Technicians' Event Transforming Teaching with Apple Technology Senior Leadership Conference I hope to see you at one or more of our events over the coming months but for now (and always), if you have any questions at all, please feel free to contact our Service Desk on 0121 303 5100 - servicedesk@link2ict.org or contact your Account Manager for more detailed guidance around your IT provision. Have a great weekend, Erline Boon |