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Hello. Despite the conventional wisdom about data minimization, businesses continue to over-save information.
Companies commonly collect more data than they need and hold onto it for too long. When hackers strike, they can get away with troves, often resulting in a breach bigger and more expensive than it had to be.
In a hack last year at Nova Scotia Power, attackers stole the personal information of about 375,000 current customers and many more former customers—around 540,000, according to Canada’s privacy commissioner, which investigated the incident. Social Insurance Numbers, which the utility used to verify customer identities, were among the compromised sensitive data.
After a consumer uproar, Nova Scotia Power extended its credit monitoring offer from two years to five years for all current and former customers, even if they weren’t affected by the breach. It also agreed to reform data practices, deleting all Social Insurance Numbers from its databases, with exceptions for special legal or tax reasons.
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