CRISIS HOTLINE 844-258-8858 ▸



Who is Eligible for CICS Services?

CICS serves individuals who are located in Boone, Franklin, Hamilton, Hardin, Jasper, Madison, Marshall, Poweshiek, Story and Warren counties. We’ve created a regional system designed to improve health, hope and successful outcomes for the adults who have mental health disabilities and intellectual/developmental disabilities, including those with multi-occurring issues and other complex human service needs. We work with stakeholders in our region (providers, families, individuals and partner health and human service systems) to develop a system of care that is welcoming and individual oriented.

To qualify for CICS funding, individuals must have a mental illness or intellectual or developmental disability, meet specified income and resource guidelines, reside in the CICS region and have professional assessments done to determine which services are needed. Please contact your nearest CICS office for more information, including applications.


Calendar of Events

March 7–May 23 (Tuesdays)

Family to Family/NAMI DMACC CAMPUS, 6:30–9:00 p.m.

March 9–10

Iowa State Association of Counties Spring School, 6–7:30 p.m.

March 16

MHDS Commission Meeting,
9:30 a.m.–3:00 p.m.

March 22

Trauma 101 & Recovery Training, Genesis Development Indianola site with Patti Treibel Leeds

March 23

CICS Meeting, TBD

March 28

ROSE Center Open House, 920 6th Street, Boone, Iowa, 5–7 p.m.

March 29

Boone YMCA, Boone Learning Community, Laughter and Humor Good for our Mental Health, 12:00 p.m.

By the Numbers

1 in 5 Adults

in the U.S. experiences mental illness in a given year*

Women are 60%

more likely than men to experience anxiety disorder over their lifetime*

8.4 minutes

is the average length of a CICS Crisis Line phone call

*Statistics from


CICS in the Real World:

On January 3, 2017, Access, Inc. opened a transitional living center (TLC) in Iowa Falls. That day, Michael Smith moved in. Nine days later, Andy* became a tenant. By the end of January, the TLC in Iowa Falls was at capacity.

Jenny Backer, executive director of Access, Inc., has been connected to CICS for a while now. When CICS sent out a request for proposal for transitional living centers in November 2016, Jenny and Access, Inc. responded with their plan for a TLC in Iowa Falls. The TLC would serve as a space for individuals with intellectual/developmental disabilities and/or mental illness to work toward defined goals with the help of trained professional staff.

Access, Inc. and their TLC in Iowa Falls won the proposal, which meant CICS provided funding for the center. The money went toward startup costs, securing rent for the home that would be turned into the TLC, furnishing the home, purchasing a vehicle to get clients to and from appointments and any needs within the community.

“Funding from CICS was instrumental in getting the Iowa Falls TLC ready to open in January 2017,” Jenny said.

Most people learn about the TLC from friends, family, their current providers, public health clinics and area hospitals. Word of mouth has been a great help in getting clients the transitional living help they need.

Michael and Andy found out about the TLC from different situations — one from his case worker and the other from family members — and both have already seen growth since moving in. When asked if they’d be a voice for the TLC in the community, both agreed that they’d tell others in situations similar to their own about the residence, services available and how great it’s been for them. Michael and Andy will move out of the TLC in March, opening a space for two more individuals to move in and work with the help of trained professional staff.

Help doesn’t stop once residents move out of the TLC. As long as clients are committed to their goals, their plan transfers with them to their next residence. Michael will move into a home that is part of Access, Inc.’s plan. He’s incredibly grateful for Access and how they have helped him get back on his feet. Andy has found an apartment in the area and will continue the individualized plan that was developed for him during the time at the TLC. Both men have developed a plan, set goals and are forging a path toward success.

*Name has been changed at the client's request


Provider Profile

Access, Inc. out of Hampton, Iowa, is a nationally accredited rehabilitation program that provides individualized tailored services for individuals with mental illnesses, intellectual and developmental disabilities. The accredited team works on a process for the individual to reach their goals, according to personal needs and choices, at home, work and in the community.

Services are provided in a friendly, supportive atmosphere of respect and dignity for everyone. Access, Inc. strives to continuously access and improve the quality of services offered through open and honest relationships with each person served, their families/advocates, funders and the public.