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CVS Health on Wednesday raised its guidance for the rest of the year, but swung to a net loss, hit by a $5.7 billion write-down. The charge was largely related to its senior clinics business, which CVS bought in 2023 for about $10.6 billion. CVS said it would close 16 of the Oak Street Health locations, leaving 230, and wouldn’t open any new ones next year.
Brian Newman, chief financial officer at CVS Health, talked to me about the write-down as well as its plan to use one enterprise resource planning system instead of two. Edited excerpts follow.
Why did you book the impairment?
Newman: When we bought Oak Street back in 2023, the industry was going through some changes. Regulatory changes in the Medicare business basically threw in some headwinds. We went into a higher inflation and cost basis. Those things combined caused us to do a strategic review of the business, and we're going to lower the clinic growth. When you lower your clinic growth number, particularly the residual value, that impacts the value, which brings down the goodwill. I think it right-sizes the business and allows us to grow from here.
Goodwill impairments are a noncash charge, so it's not hitting cash flow. It's really a recognition of the asset and the value, but we still are a big believer in value-based care.
What are you doing to revamp technology?
Newman: We have two ERP systems. We have essentially three Fortune 100 companies under one roof. These are scaled businesses that have been acquired over time, and I need to make sure that the technology talks to each other and that could be from an ERP system. It could also be from agentic AI.
Do you plan to switch to one ERP system and if so, when?
Newman: I'm working through that right now. I am a big believer in simplifying focus. Rather than have disparate systems, the more consistent and simplified we can do things, the better chances of success.
I did an ERP transformation at a couple of different places. They take a couple of years, but certainly where we'd be kicking it off here in the near term.
Why do you have two?
Newman: We had one large ERP system with the CVS Caremark side of the house. When CVS Health acquired Aetna, they had a different ERP system. We've lived with that for several years. In order to take advantage of technology that's coming down, the first thing you have to do is standardize and harmonize your base.
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