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AI Is Enabling an Always-On Economy. Companies Need to Pick Up the Pace
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Companies need to start adapting for a world in which more markets operate 24 hours a day, much as trading does now. Illustration: Thomas R. Lechleiter/WSJ
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Good morning, CIOs. Artificial intelligence is redefining the very structure of the workday, extending productive hours past afternoon coffee and last trains to Hoboken – and into the next day.
Unlike human workers, AI agents in healthcare, cybersecurity, and customer service operate without concern for work-life balance. Companies that optimize their workflow, roles and ability to partner with agents have the advantage, experts tell the WSJ's Steven Rosenbush.
The driving principle is to move faster than ever before, says Todd Olson, co-founder and CEO of Pendo. “Business needs to develop a new cadence,” he said.
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Evening-to-morning workflow
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Aaron Levie until recently often wound down his workday as chief executive at cloud content management company Box at 10 or 11 p.m. with an email asking someone on his team to conduct research into an area such as market strategy analysis. Now he can “kick off” that work to one of several AI agents. The AI agent then combs through a vast amount of data from sources such as market reports, competitor websites, industry publications and social media conversations to generate a comprehensive overview of the topic, which he can follow-up on first thing in the morning.
“There was never a world where I could send that off to an analyst at midnight and wake up with that, you know, being done,” Levie said. “
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Content from our sponsor: Deloitte
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Is Your Data Estate Ready for Generative AI at Scale?
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Using generative AI at scale calls for a data estate that’s clean, complete, and ready, including evolved technical capabilities, enhanced data management approaches, and expanded governance. Read More
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Illustration: Alexandra Citrin-Safadi/WSJ
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Why it’s so difficult for robots to make your Nike sneakers. A yearslong effort by Nike to shift part of its manufacturing from Asia to North America illustrates how tough it is for U.S. brands to wean themselves off low-cost contract manufacturers.
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Nike worked with Flex, an American manufacturer that had helped Apple set up a complex factory in Texas, on a new high-tech manufacturing site in Guadalajara, Mexico. But robots struggled to handle the soft, squishy and stretchy parts that are integral to shoemaking as well as the huge variety of shoes Nike produces.
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As a result, factory production never became as automated as envisioned. As shoe production increased, the factory personnel swelled to 5,000, about twice as many as originally planned and costing more than a similar workforce in Vietnam
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Flex and Nike wound up the project by early 2019
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China shows off humanoid robots in half-marathon. A Beijing half-marathon Saturday pitted humans against 21 robot models. The fastest robot, Tien Kung Ultra, completed the course in two hours, 40 minutes and 42 seconds, over 90 minutes after the winner (a human).
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EU delayed punishing Apple, Meta. The decision was made shortly before EU Trade Commissioner Maroš Šefčovič met with U.S. officials in Washington on Monday, for his first in-person talks since President Trump announced a 90-day pause on some tariffs. The European Commission had initially planned to announce cease-and-desist orders targeting the tech giants on Tuesday and had informed at least one of the companies of that timing, people familiar with the matter said.
The rulings, related to alleged breaches of the EU’s Digital Markets Act, are still expected to go ahead, and it isn’t immediately clear how long the delay might last.
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Administration moves invite disinfo. Staff cuts, firings and department closures across the U.S. national security apparatus have made it easier for adversaries, including Russia and China, to spread disinformation and propaganda, security professionals tell the New York Times.
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Everything Else You Need to Know
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Pope Francis, who sought to refocus the Catholic Church on promoting social and economic justice rather than traditional moral teachings but presided over growing divisions in the church and struggled with the lingering scandal of clerical sex abuse, has died, the Vatican said. He was 88. (WSJ)
Defense Secretary Pete Hegseth created a Signal chat with his wife, his personal lawyer and others, and posted sensitive military information into it, people familiar with the matter said Sunday, a revelation that has added to the increasing scrutiny of the novice leader. (WSJ)
Ukraine is under pressure to respond this week to a series of far-reaching Trump administration ideas for how to end the war in Ukraine by granting concessions to Russia, including potential U.S. recognition of Russia’s 2014 annexation of Crimea and excluding Kyiv from joining NATO. (WSJ)
Israeli soldiers erred in killing 15 Gaza aid workers and violated orders when firing on a United Nations vehicle, the country’s military said Sunday in its report on the incidents. (WSJ)
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