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Nvidia Hires Its First CMO; Letitia James Requests Information on Instacart Price Testing; xAI Limits Grok Photo Editing to Subscribers
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Good morning. Today, a Google veteran will lead marketing at AI’s dominant chip maker; Instacart’s discontinued price test won’t fade away; and xAI takes heat for its high-engagement, low-guardrails chatbot.
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Nvidia CEO Jensen Huang has emerged as a prominent face of the AI boom. Patrick T. Fallon/Agence France-Presse/Getty Images
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Nvidia has hired Google marketing vet Alison Wagonfeld to be its first CMO, Patrick Coffee reports for the WSJ Leadership Institute.
Wagonfeld will consolidate responsibilities that had been handled by multiple people and report to CEO Jensen Huang, whose role at the top AI chip maker has made him a face of the artificial intelligence boom.
One big question, of course, is why now?
Nvidia reported record sales of $57 billion in its most recent quarter, up 62% from a year earlier and topping analysts’ consensus estimates—not exactly screaming for a brand reset. But Patrick told me:
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Nvidia has become close to a household name, particularly over the past year as Jensen Huang joined Zuckerberg, Bezos and Musk among the small circle of tech executives recognizable on sight. Huang has also developed a close working relationship with President Trump, who spent much of his first year back in office reshaping U.S. policy regarding AI and international trade, both of which are critical to Nvidia’s business. The addition of a single, visible CMO to oversee the way Nvidia presents itself to the public is an obvious move.
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I’ll add the observation that AI as a concept remains fraught.
Thirty-eight percent of people said they were concerned that AI could replace them in their current job, according to a national poll conducted late last month for the WSJ Leadership Institute by research firm TrueDot.
That’s despite the fact that 46% agreed that AI has had no impact on their work over the last year, saying they don’t use it on the job at all, and another 23% said they’d only experimented with it occasionally.
Both stats actually suggest to me that—whatever Huang has in mind for his new CMO—the AI industry as a whole could benefit from a new marketing leader at a company with the profile of Nvidia.
Note: Yesterday I misstated the valuation that Anthropic, maker of the AI chatbot Claude, is seeking in a new funding round. The correct figure is $350 billion. I regret the error.
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Content from our sponsor: Deloitte
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AI Agent Orchestration: Unlocking Exponential Value
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Autonomous enterprise AI agents can be transformational, but realizing their full value increasingly depends on thoughtful orchestration. Read More
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Instacart said it would end all price tests due to customer pushback following a report last month, but the ripple effects continue. Yuki Iwamura/Bloomberg News
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Instacart is getting more feedback than it wanted from those price-testing experiments it shut down last month.
New York Attorney General Letitia James has demanded information of her own about the tests, which the grocery delivery service ended after following a report that shoppers were charged different prices for identical products from the same stores, Elias Schisgall writes for The Journal.
Questions include whether the company was exploring the kind of pricing that would trigger a new state law requiring the disclosure, “THIS PRICE WAS SET BY AN ALGORITHM USING YOUR PERSONAL DATA.”
“Instacart’s pricing experiments raise serious concerns about its use of algorithmic pricing, and I will not hesitate to take action to enforce our laws and protect consumers,” James said.
Fears of personalized pricing have grown in step with data-driven marketing, e-commerce and electronic shelf labels, going back at least to Dana Mattioli’s 2012 Wall Street Journal report that Orbitz sometimes showed Mac users more expensive offers than travelers using Windows, although executives said they didn’t price identical rooms differently for different people.
Wendy’s suffered a backlash in 2024 after its then-CEO said the chain would test dynamic pricing using AI-enabled digital menu boards. It said its plans had been misconstrued and wouldn’t mean higher prices at busy times, just possibly discounts during lulls.
But the surge pricing you see at airlines and Uber seems more in play than individualized prices, which brands fear would kill consumer loyalty.
Instacart has denied that it was ever engaged in dynamic pricing or surveillance pricing, saying that prices didn’t change in real-time or in response to personal, demographic, or behavioral data.
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Researchers say Elon Musk’s company is bringing dangerous imagery into the mainstream. Stefani Reynolds/Bloomberg News
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Elon Musk’s xAI has restricted Grok image-generation and editing tools to paying subscribers after users flooded X with nonconsensual sexualized images, including of children.
The move follows Musk’s promise last week that anyone using Grok’s new photo editing feature to make illegal content would “suffer the same consequences” as if they uploaded illegal content.
The company has also been facing growing calls for enforcement around the world and in the U.S.
Here’s the Journal’s Georgia Wells:
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“There is an explosion of AI generating explicit images of children,” Rep. Alexandria Ocasio-Cortez (D., N.Y.) wrote in a post on X responding to a post about Grok. She urged Congress to pass legislation she has spearheaded designed to help victims of deepfakes.
People on X responded to Ocasio-Cortez’s post with deepfake images of her in a bikini.
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Wells also reports that the company has noticed a benefit to Musk’s effort to create an anti-“woke” bot:
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xAI is among the major tech companies competing to attract users and funding as they race to develop cutting-edge artificial-intelligence tools. And executives at xAI have repeatedly found that offering AI tools with looser guardrails around sexual content than other platforms has helped drive engagement, according to people familiar with the changes.
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The community where marketing leaders drop the corporate speak and share what’s actually happening. The WSJ CMO Council unites leaders from the world’s most influential brands including Adobe, Audi, Google, IBM, Intel, Johnson & Johnson, Meta, Taco Bell, P&G and Verizon.
Tap into the connections and WSJ intelligence that move careers forward and separate the prepared from the scrambling.
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The opportunity for people to enhance their lives and work with AI has never been greater, our columnist writes, but it can take experimentation and persistence. Jason Schneider
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Our AI future is already here, it’s just not evenly distributed, Christopher Mims writes. [WSJ]
Walmart has launched Better Care Services, a digital network of healthcare providers, and cut prices on some wellness-related products. [WSJ]
Starbucks is bringing in new outside brands including Khloé Kardashian’s Khloud popcorn and Ellenos Greek yogurt to lure protein-obsessed customers. [Modern Retail]
How RFK Jr. won over his skeptics and overhauled federal food guidelines. [WSJ]
Roblox will soon widely offer a prominent ad unit on the homepage of its app after a closed test with Sam’s Club, Universal Pictures and e.l.f. Beauty. [Tubefilter]
Kim Farrell, TikTok's global head of creators, is leaving the company amid a broader reorganization uniting the creator and publisher teams. [BI]
Five trends dominated talk about the ad business at the Consumer Electronics Show this year. [Adweek]
Bruce Crawford, the former Omnicom and BBDO chief executive who also became general manager of the Metropolitan Opera and chairman of Lincoln Center, died on Dec. 28 at age 96. [NYT]
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