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Accounting-software provider Xero is one of many companies in the software industry facing investor worries about the existential threat of artificial intelligence to the company’s long-term viability. The company reported NZ$2.75 billion, equivalent to about $1.6 billion, in revenue for the year ended in March, up 31% from a year earlier, amid rising demand, reports Mark Maurer for today’s newsletter.
“You're having this conversation with investors about a great set of results, they're congratulating you on the results, and then everyone's saying, ‘It's a shame about the share price,’” Chief Financial Officer Claire Bramley said in an interview with the WSJ Leadership Institute.
The Australia-listed, New Zealand-based company’s net profit after tax dropped by 27% to NZ$167.4 million, in part due to its acquisition of bill-pay platform Melio. Meanwhile, the stock has been struggling. Shares are down 62% from a year earlier, as of Tuesday.
Mark talked with Bramley about dealing with both investors’ and customers’ perception of AI. Edited excerpts follow.
What do you do to address investor concerns about AI’s impact on the company’s business?
This is the world that we live in right now, where the valuations and the multiples are not fully reflecting the performance and the results. We see this across many SaaS companies. Although we need to listen to the feedback and respond to the fast-changing technology environment with regards to AI, we also need to ensure that we continue to execute, and we continue to do what we think is the right thing for the business over the medium and long term. It's really important that although we invest in AI and we continue to evolve what we're doing, that we stay true to what is important to our customers, which is accuracy, timeliness, security, compliance. It's really important that those table stakes are protected.
Do you see alignment from investors and your customers in terms of like views and outlook on AI? Are there parallels?
I think they are starting to converge. We have nearly 5 million small-business and accounting and bookkeeping customers. They're primarily at the smaller end of SMB [small and medium-size businesses]. The initial fear was that they were all going to go and vibe code an accounting software, like they were all going to go and do this themselves. At the very beginning, the market and investors were like, “Well, can't people just go and do this themselves?”
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