CICS — News, Events, In the Real World and Provider Profile
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CICS Newsletter: June 2018

CICS Brings its Mobile Crisis Response Services to the Rest of the Region in May and June


CICS and its partner organization, Eyerly Ball Mental Health Services, launched mobile crisis response services in Boone, Marshall and Story counties on May 29 at 7:00 a.m. The team servicing this three-county area is called the central team.


CICS and Eyerly Ball officially launched their new mobile crisis response services in Jasper, Madison, Poweshiek and Warren counties at 7:00 a.m. Monday, March 26. Mobile crisis response services for the other six counties of Boone, Franklin, Hamilton, Hardin, Marshall and Story had been on hold until staffing capacities were met. With the launch of the central team on May 29, the only remaining counties of the CICS region waiting on mobile crisis response services are Franklin, Hamilton and Hardin counties. This three-county area will be serviced by a unit known as the north team, which will launch on June 18 at 7:00 a.m.


CICS and Eyerly Ball Mental Health Services announced in early 2018 they will provide new mobile crisis response services for central Iowans in the CICS region struggling with depression, anxiety, suicidal thoughts and other mental illnesses. The mobile crisis response team responds to and remains with callers in a crisis. This frees up local police to continue regular patrols in the communities they serve.


In collaboration with Foundation 2, the Cedar Rapids-based organization operating CICS’s 24-hour Central Iowa Crisis Line (844-258-8858), the mobile crisis response team will operate 24 hours a day, 365 days a year, with no less than two available providers trained according to requirements of Iowa Administrative Code Chapter 24. This means when someone calls the Central Iowa Crisis Line, a trained crisis counselor will determine if the caller needs in-person, preventive care and dispatch a response team to the caller’s location within the hour.


“This is huge for the CICS region’s residents who may need crisis services at any hour of the day,” said CICS CEO Jody Eaton. “Right now, that responsibility falls on local police officers who can’t always stay by someone’s side throughout the night as they deal with their crisis. Having a trained team respond and coordinate care for individuals in need will be critical for improving mental health services in central Iowa.”


CICS put out a request for proposal in 2017 for its providers to bid on the program. In late 2017, Eyerly Ball was chosen as the provider to administer the program, and a goal of initiating operations in March 2018 was set. Krystina Engle was named director of crisis services, overseeing the new effort and implementing its launch.


“We’re so excited to begin offering this crucial service to central Iowans,” Engle said. “Our trained staff are ready to hit the ground running, responding to individuals in need 24/7 and making our communities safer and healthier for all.”


Calendar of Events


June 1
C3 De-escalation training – Optimae staff

June 8
Juvenile Mental Health First Aid – Central Iowa Juvenile Detention Center
2317 Rick Collins Way


June 19
NAMI Family Support Group – Hardin
Friendship Club
602 S. Oak
Iowa Falls | 6:00 p.m.
All family members and/or caretakers are welcome!


June 20
C3 De-Escalation Training – CICS support staff

June 21
Mental Health First Aid Training – Norwalk Christian Church
Contact Mallory Wells, or 515-961-1068 to register 
Norwalk | 8:00 a.m. – 4:30 p.m.

June 22
C3 De-Escalation Training – Optimae Staff

June 27
Mental Health First Aid Training – Boulder Suites and Inn
Newton | 8:00 a.m. – 4:30 p.m.

By the Numbers

70 percent

adults in the United States lives with a mental health condition.

Up to 20 percent

lifetime mental health conditions begin by age 14 and 75 percent by age 24, but early intervention programs can help.

An estimated eight percent

of individuals have significant reduction of symptoms and improved quality of life with the right treatments and supports.

*Statistics from


CICS in the Real World: Jail Diversion/Intensive Case Management

Jail Diversion/Intensive Case Management Service is available in all 10 counties in the CICS Region. It was developed to assist inmates with mental health issues, both in jail and in the community. The purpose of the program is to prevent or minimize the number of mentally ill individuals in our local county jails by providing supportive services during incarceration followed by community-based treatment upon release.

The Jail Diversion/Intensive Case Management staff act as a liaison between jail staff, judges, attorneys, probation and parole officers, and mental health providers. Jail Diversion often acts as an advocate and works to secure community support services and other basic benefits prior to a client’s release from jail or as they transition back into the community. Following release, the Jail Diversion team works alongside the individual and coordinates care to meet their needs.


Provider Profile

Capstone Behavioral Health

Capstone Behavioral Healthcare has provided quality services in mental health, chemical dependency counseling, residential and community-based care in Jasper County since 1968. As it maps out its future, Capstone has begun to redefine its core services and adapt to the changing funding streams that fund the agency.


Capstone continues to focus on quality and has developed a comprehensive approach to counseling and medical care using only the highest quality staff members it can attract.  Capstone provides psychiatric care and medication management using three experienced board certified medical professionals; Dr. Ara Robinson, D.O., Casie Riney, PA-C, Terra Goldsberry, PA-C and Jacquelyn Gravett, PA-C.  Their experience and expertise help set the tone for all additional services provided by the agency.


Capstone has licensed psychologists, clinical social workers, and mental health counselors who provide mental health and substance abuse treatment in a safe and trusting environment to those clients who are either funded by private insurance, Medicaid or region approved funding sources.  The treatment exceeds the standards set forth by the licensing agencies of the Iowa Department of Public Health and Department of Human Services.


Capstone continues to provide support to clients in the community by assisting with goal setting and programming to aid the clients in their ability to live independently in their own homes or apartments.  If additional support is necessary, Capstone provides group home and apartment living to those clients who qualify for a higher level of care.  All services on done with the highest level of care and compassion to ensure clients can retain the respect and dignity they deserve.


Capstone Behavioral Healthcare is the designated mental health center for both Jasper and Powesheik Counties.


Capstone has refocused on being a financially sound agency that provides services and supports to aid our clients in living satisfying, functional and productive lives.  Whether someone needs counseling, psychological testing, community supports, or just someone to talk with to get through life’s daily challenges, Capstone is here to serve you.


Learn more here.