Weekly Update 31 October 2019

Dear Importer /Agent

We are currently experiencing an issue with TSW where MPI is unable to view documents, and process lodgements through TSW.

If you have urgency requests:  please submit  your urgency requests attaching all documents  required for MPI, and the TSW reference number to manifest@mpi.govt.nz.

Currently the Target Evaluation team will be focusing on the manifest inbox and phones to support agents seeking urgent assistance around their lodgements.  

We ask for your patience as the customs TSW team is working to resolve this issue as quickly as possible.  

Kind regards

Dunja Hassencamp | Team Manager Target Evaluation Biosecurity & Food Imports