CICS — News, Events, In the Real World and Provider Profile
CRISIS HOTLINE 844-258-8858 ▸





September is National Suicide Prevention Awareness Month. Join CICS and our partners, like the National Alliance on Mental Illness, to help reduce the stigma surrounding mental illness and suicide so that more Iowans will get the help they need before it’s too late.

The Central Iowa Crisis Line is a 24–hour phone line with operators trained to help you get the resources you need for whatever crisis you are going through: 844-258-8858.

Would you rather text than talk? CICS operates a crisis text line as well. One-on-one conversations that could lead to helping you access the services you need are just a few taps of your touchscreen away. From 9 a.m. to 3 p.m. Monday through Friday, text 800-332-4224.

You can also chat online at

Finally, if you’d like to share your story and potentially help others battling a mental illness, submit your video, picture or story here:


Calendar of Events

September 12

Hardin County Families Supporting Families
Dr. Carver Nebbe, M.D.: Bipolar Disorder Presentation

First United Methodist Church
619 Main Street, Iowa Falls | 6:00 p.m. 
Complimentary supper served at 6:00 p.m., presentation at 6:30 p.m.


September 13

Trauma 101 & Recovery
Story County Community Services Building
Ames | 10:00 a.m.–1:00 p.m. 

September 19

Story County Mental Health Expo
ISU Memorial Union Sun Room
Ames | 6:00 p.m.–8:00 p.m. 

September 20

Mental Health First-Aid Training
Marshall County Sheriff’s Office
Marshalltown  |  8:00 a.m.–4:30 p.m.
Contact Jill Eaton ( to register


September 20

CICS Advisory Board Meeting
Mental Health First-Aid Training — Franklin County
Law Enforcement Center
Hampton | 8:00 a.m.–4:30 p.m.
Contact Robin McKee ( to register

September 25

CICS Workgroup Meeting
Story County Administration Building
Nevada  | 9:00 a.m.

September 26–27

Mental Health First-Aid Training — Franklin County
Franklin County Public Health
Hampton | 12:30–4:30 p.m.
Contact Robin McKee ( to register

September 28

CICS Governing Board Meeting
Story County Administration Building
Nevada | 1:00 p.m. 

By the Numbers

1 in 5 people

will experience a mental health condition in their lifetime.


of chronic mental health conditions begin by the age of 24.


The number of people who die by suicide every year.

*Statistics from NAMI and the CDC



CICS in the Real World

The Story of Rose

We are a family who have been involved with NAMI for a very long time. NAMI Family-to-Family classes have helped us understand our son's severe mental illness, and many people at NAMI Central Iowa walked with us through the traumas we experienced.

Last week we had a different family member, who was feeling suicidal, tell us she needed to go to the hospital.  Rose* has dealt with her mental illness for several years, is med-compliant and has been through a number of programs in our area and in our NAMI Wellness Center to help her with coping skills and making a crisis plan.  We took her to the emergency department at our hospital that evening.

Her diagnosis is bipolar disorder with psychotic features, and her provider needs to keep a close watch on her lithium levels. If it’s too low, she is more susceptible to becoming manic; that’s when a cruel and relentless "voice" enters her mind and torments her.

This day, the "voice" was trying to convince her how easy it would be to commit suicide. It was becoming very difficult for Rose to bear the pressure of this, especially because she was home alone. She was feeling hopeless and suicidal.

We are glad she chose to ask for help. A very wise psych nurse asked Rose if she thought she should be admitted. This acknowledged that she knew her illness and her limits, and gave her respect that is seldom seen. The hospital did admit her and kept her safe.

We've also been able to access the Hope Wellness Center in Woodward, who CICS has contracted with. Rose has been helped two previous times with a crisis by being able to stay at their crisis stabilization center for a few days. She wasn’t suicidal at those times, and this place was a perfect solution for getting the help she needed.

We're so thankful for the choices that are available to our family members. NAMI-CI helps with support and education to work on their recovery, and the safety net of a crisis stabilization center gives us peace when their illnesses are too difficult to handle at home.

If you’d like more information on the resources offered by NAMI Central Iowa, click here.

*Name has been changed at client’s request.


Provider Profile


Optimae LifeServices: At your side. On your side.


Optimae LifeServices, Inc. provides health care and human services for individuals with disabilities and mental illness in 36 southeastern and central Iowa counties. For nearly three decades, Optimae has equipped customers with supports and services that encourage choice, empowerment and community integration.

Optimae’s programs include community-based, behavioral health, home health and residential care services. The group advocates for the rights and needs of approximately 3,900 Iowans each year, providing the quality of care they would want for their own families.

Learn more about Optimae here.


About CICS

Senate File 504 tasked each MHDS Region to convene a stakeholder workgroup with representatives from hospitals, the judicial system, law enforcement, managed care organizations, mental health providers, crisis service providers, substance abuse providers, NAMI and other entities as appropriate to create collaborative policies and processes relating to the delivery of, access to and continuity of services and support for individuals with mental health, disability and substance use disorder needs, particularly for individuals with complex mental health, disability and substance use disorder needs.  CICS will hold our meeting on September 25 at 9:00 a.m. at the Story County Administration Building in Nevada.