NEAS has launched a new customer service protocol for our Quality Endorsed members and potential members.
"Our objective is to set standards for service delivery which effectively support our Quality Endorsed members" stated NEAS CEO Mark Raven at the announcement; "Many of our members rely on NEAS prompt support in their relationships with agents, students, teachers and government."
The protocol makes commitments to turn-around times for course assessments, general applications, decision making and responses to enquiries. The Protocol will be posted on the NEAS website from July.