Message from the CEO

As the COVID-19 situation continues to evolve, I want to assure you that our main concern is the health and welfare of our people, clients and communities.

We are following Ministry of Health guidelines in regard to best practice in dealing with this pandemic.  

The NBS Management team has also spent considerable time re-visiting our Business Continuity Plans to ensure there is minimal disruption, if any, to the service we currently deliver to you.  

NBS Branches

Our branches are all currently open, and creating a safe and hygienic environment is our top priority at NBS.

However, we do encourage you to reduce visits if possible, as official public health advice is to limit social interaction where practicable.

The following services are available to you, so you can still complete your banking needs:

• 0800 101 700 
• info@nbs.co.nz
• The NBS internet banking or mobile app. services

NBS Staff

As mentioned above, all staff are following the recommended public health procedures.

If needed, we have the ability for our support staff to work remotely, to ensure customer service continuity.

Staff have been encouraged to minimise client meetings and use other means to maintain contact and service standards.

NBS Clients

At NBS, we want to support your financial well-being so if you are experiencing financial stress, a review of your current arrangements may be possible with the goal being to assist you during this difficult time. Please contact your local Branch Manager or Personal Banker to discuss options.

This week, we made the decision to pass on the full OCR decrease to our variable home loan rate clients, which will also flow through to business banking clients with variable rate lending.  

Visitors

We ask you not to enter an NBS Branch:

• If you are feeling unwell 
• Have been in any country outside New Zealand in the past 14 days 
• Have been in direct contact with someone who has been in a country outside New Zealand in the past 14 days
• Have been in contact with someone who may have Covid-19 

Contact us

If you have any questions or need further information, please call 0800 101 700 or email info@nbs.co.nz.

Tony Cadigan - NBS CEO

NBS is not a registered bank