No images? Click here
CSIA Online Public Programs
August & September 2020
CSIA is delighted to announce our forthcoming public training workshops featuring our most popular certified programs. Since April 2020, CSIA has been facilitating our training programs through major online platforms including MS Teams, Zoom and Webex and we look forward to meeting you and your team online soon.
Certified Customer Service Leader (CCSL) program
Lead a way to a better customer experience!
Our CCSL program is about equipping customer service leaders with practical tools and techniques to inspire and motivate their teams to deliver great customer experiences.
Key topics include creating a customer focus, creating a service culture, managing resistance to change, and coaching techniques for customer-focused behaviour.
Date Thursday, 20 August 2020
Delivery Online via Zoom
Duration 9.30am-4.30pm
Price CSIA Member $550
(inc GST) Non-member $660
Facilitator Monique Richardson
Certified Complaints Handling Excellence (CCHE) Program
The CCHE program focuses on understanding why complaints are so valuable, how they should be handled, and what skills are needed to turn angry customers into happy customers.
Key topics include: understanding the benefits of complaints for you and your organisation; understanding why customers complain and how to manage challenging interactions with complaining customers. The program includes understanding best practice frameworks for effective complaint management.
Date Thursday, 13 August 2020
Delivery Online via Zoom
Duration 9.30am-4.30pm
Price CSIA Member $440
(inc. GST) Non-member $550
Facilitator Monique Richardson
Certified Customer Service Excellence (CCSE) Program
How to deliver excellence in customer service
The CCSE program focuses on the essential skills and techniques that make customer service better. CSIA helps you build cognitive and effective empathy skills required to provide exceptional customer service.
Topics include: creating quality service, the importance of communication, and dealing with challenging customers
Date Tuesday 1 Sept 2020
Delivery Online via Zoom
Duration 9.30am-4.30pm
Price CSIA Member $440
(inc. GST) Non-member $550
Facilitator Monique Richardson
 |  |  |  |
Customer Service Institute of Australia Pty Ltd
ABN 31 609 812 919
Level 32, 101 Miller Street,
North Sydney NSW 2060
t 1300 912 700
int +61 8019 7026
e info@csia.com.au
