No Images? Click here February has been a busy month here at CSIA and here are some exciting things we have in store for March and beyond! Event: Love your employees, so they love your customers Join us for this interactive, one-day workshop that will help you take your customer experience to the next level. International speaker and employee experience expert Christopher Littlefield from AcknowledgmentWorks joins CSIA’s Amanda Moroney in Sydney on Thursday, 9 May. Understanding how to engage and motivate your team is the first step towards creating great customer experiences. CSIA public training programs This week, our one-day Certified Customer Service Excellence (CCSE) program took place in Sydney. CSIA’s foundational customer service program helps you improve essential skills and techniques to help your business make customer service better. Thanks to all those who attended and your energetic levels of engagement! The next training event on our calendar focuses on complaint handling. The Certified Complaint Handling Excellence (CCHE) program will take place on Wednesday 27 March in Sydney. Calling all Chief Customer Officers in Melbourne! If you’d like to connect to the people, technology and ideas that underpin vibrant customer service leadership, than the Chief Customer Officer Forum in Melbourne is for you. Experience a wide range of top speakers and influencers who understand the ins and outs of the customer service sector, and stay on top of cutting-edge new trends. As a valued member of the CSIA community, you are eligible for a 20% discount. CSIA’s latest magazine hits the shelves! Get up to date with this quarter’s FOCUS Magazine, as we explore the pressing issues facing the customer service industry. 2019 Australian Service Excellence Awards nominations are open! If you’d like to publicly acknowledge all the hard work you and your team do to create great customer experiences, now is the time to start on your ASEAs nominations! Also, if you’re interested in the opportunity to participate as a Guest Judge in this year’s program, please get in touch with the team at awards@csia.com.au We’re looking for customer service professionals with experience in the industry, but who can also think outside the box. |