How Do I Look? - NEW Speaker Announced!


We are extremely pleased to announce that Rachel Mackay from The Natural History Museum will be joining Service Science at our upcoming event 'How Do I Look?'.  As the museums current Senior Visitor Engagement Manager, Rachel will be sharing her experience and expertise with the region on Wednesday 29 June.

Don't Miss Out!


'How Do I Look?' forms part of our Customer Service Programme and will take place on Wednesday 29 June, 10am - 4pm at Thinktank Birmingham Museum of Science .

Our 'Customer Service Programme' 2016/2017 consists of a series of events themed around specific measures of quality within Visit England’s Visitor Attractions Quality Standard including; The Welcome, Presentation of the Attraction and Catering and Retail.

This event focusses specifically around the 'Presentation of the Attraction', regardless of the size of your venue, including; layout and visitor flow, visitor information and signage, appearance of buildings, décor and maintenance and the presentation of displays. 

Hear from Lisa Stallard, Museum Manager at Thinktank, on her experience as lead for Visitor Attractions Quality Standard for the museum. There will be a short talk on the development of the new Spitfire Gallery with an opportunity to tour the gallery to put the days discussions into context and inspire ideas.

Service Science will also be joining us on the day along with Rachel Mackay, Senior Visitor Engagement Manager at The Natural History Museum. As leaders in the measurement of customer service quality in the tourism, hospitality and leisure sectors, Service Science bring with them over 5,000 tried and tested reliable mystery ‘shoppers’ and work extensively with clients in the Museum and Heritage Sector. Hear about what their Mystery Shoppers look for with regards to presentation and become a Mystery Shopper yourself, as part of the days activities; to help improve awareness and understanding of your customer and the service you offer.

If you have any questions please don't hesitate to contact the team.

West Midlands Museum Development Team

Tel 01952 435 900 Fax 01952 435 999