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Health Quality Connect




In this issue:

New Report: Emergency Department Care

New Guide: Engaging with Patients About Quality Improvement

Three New Health Technology Assessment Recommendations

Quality Standards for Ontario

Quality Improvement Spotlight: Mobile Crisis Rapid Response Team in Hamilton

Quality Improvement Plan Resources

Lessons from Quality Rounds Ontario

Ontario Surgical Quality Network Conference Round-Up

report cover: under pressure emergency department performance in Ontario


Health Quality Ontario’s latest report examines how emergency departments are performing at a time when Ontario’s population is growing rapidly and also aging.

The report shows that Ontarians are spending less time in Ontario’s emergency departments and seeing emergency doctors more quickly than in previous years. Despite these successes, many patients still wait a long time in Ontario’s emergency departments, particularly older patients with more complex needs.

read the report

Read Dr. Joshua Tepper's Blog

Patient and caregiver advisory council working on developing the guide

New Patient Engagement in Quality Improvement Guide

Health Quality Ontario’s hub of online patient engagement resources has expanded with the release of Engaging with Patients, Families and Caregivers about Quality Improvement: A Guide for Health Care Providers.

Co-written with patient advisors, the guide explores practices and suggested methods for when and how to engage patients and caregivers in quality improvement. Handy links lead to more detailed information on tools and techniques.


other resources and tools

Three NEW Health Technology Assessments

Levonorgestrel-Releasing Intrauterine System

Transcatheter Aortic Valve Implantation

Magnetic Resonance Imaging as an Adjunct to Mammography for Breast Cancer Screening

Read more
Clinician helping patient during mammography

Quality Standards logo

Three Quality Standards now available for ontario

A go-to resource for quality care.

Behavioural Symptoms of Dementia


Major Depression

submit a suggestion for a topic

snapshot of Homilton's mobile crisis response team

Quality Improvement Spotlight: Mobile Crisis Rapid Response Team

The Mobile Crisis Rapid Response Team first responder model was developed when Hamilton Police Service and St. Joseph’s Healthcare Hamilton partnered in a bid to improve 911 crisis responses. Thanks to a successful pilot, the team has been expanded across Hamilton and Brantford, Niagara, Norfolk and Halton Regions.

Find out more

colleagues working on their quality improvement plan

Quality Improvement Plans: Resources for 2017/18 QIPs

Guidance documents with details and technical specifications for 2017/18 QIPs will be released on November 28.

Join us for a series of webinars from December 5 to 21. Sector-specific training will be available for beginners and advanced users. 

Register for a webinar today

Quality Rounds Ontario: Toronto’s Urban Angel

The latest Quality Rounds Ontario featured Dr. Robert Howard, President and CEO of St. Michael’s Hospital, known as Toronto’s Urban Angel.

See how he describes the challenges and complexities of instilling quality in a large, academic hospital with a diverse patient population. Learn more.

watch video
Dr. Robert Howard

Attendees at the Ontario Surgical Quality Network conference

Ontario surgical quality network advancing on many fronts

From cleaning the lint out of your belly button prior to surgery to the potential for province-wide collaborative efforts to improve surgical quality, the second annual meeting of the Ontario Surgical Quality Improvement Network spanned a wide range of topics.

Read more

Follow us on Twitter

We appreciate it when you share our work on social media, and always make every effort to engage with you both online and offline. Here are some recent social media highlights:

@fauldsca: With "open access" work from IHI and @HQOntario I have reduced access from 22 days to 1! Big practice + group on call & AHP directives too

@MadelaineMeehan: "When EDs are not working well the ripples can be felt throughout the system". Great report on EDs in ON @HQOntario http://www.hqont…

@calgarytoad: @javeedsukhera @HQOntario I was treated with more patience and kindness with #mentalhealth than w/ physical. I wish that was the norm.

@M_Heenan: .@stjoestoronto proud of our patients. Pleased to work with @HQOntario on how to improve patient experience.

@DrEdwardX: "we are penny wise, pound foolish" on #healthcare policy gaps, says @DrJoshuaTepper of @HQOntario. #SDOH #poverty

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© 2016 Health Quality Ontario NOVEMBER 2016, VOLUME 2, ISSUE 6

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