Health Quality Connect

THE LATEST NEWS FROM HEALTH QUALITY ONTARIO

LET'S MAKE OUR HEALTH SYSTEM HEALTHIER

NEW REPORT: EMERGENCY DEPARTMENT PERFORMANCE

Health Quality Ontario’s latest report examines how emergency departments are performing at a time when Ontario’s population is growing rapidly and also aging.

The report shows that Ontarians are spending less time in Ontario’s emergency departments and seeing emergency doctors more quickly than in previous years. Despite these successes, many patients still wait a long time in Ontario’s emergency departments, particularly older patients with more complex needs.

New Patient Engagement in Quality Improvement Guide

Health Quality Ontario’s hub of online patient engagement resources has expanded with the release of Engaging with Patients, Families and Caregivers about Quality Improvement: A Guide for Health Care Providers.

Co-written with patient advisors, the guide explores practices and suggested methods for when and how to engage patients and caregivers in quality improvement. Handy links lead to more detailed information on tools and techniques.

Quality Improvement Spotlight: Mobile Crisis Rapid Response Team

The Mobile Crisis Rapid Response Team first responder model was developed when Hamilton Police Service and St. Joseph’s Healthcare Hamilton partnered in a bid to improve 911 crisis responses. Thanks to a successful pilot, the team has been expanded across Hamilton and Brantford, Niagara, Norfolk and Halton Regions.