2020 Australian Service Excellence Awards nominations are open!

Be part of this year’s Australian Service Excellence Awards (ASEAs) by nominating your organisation or an individual who has shown true customer service excellence.

If you would like to publicly acknowledge all the hard work you and your team do to create great customer experiences, now is the time to start on your ASEAs nominations! Nominations close 29 May.

Certified Written Service Excellence (CWSE)
Half-day program

Do you find writing customer communications challenging?

Join us at the CWSE half-day program delivered in partnership with Friendly Persuasion in Sydney on Thursday, 30 April. The program focuses on how to write customer service messages that engage and inform. Learn simple techniques to boost the confidence and professionalism of anyone in your organisation responsible for writing to customers.

New version of International Customer Service Standard (ICSS) released 

CSIA is pleased to announce the release of the new version of the International Customer Service Standard (ICSS:2020-2025).

ICSS:2020-2025 reflects a comprehensive review and audit undertaken by the International Council of Customer Service Organisations (ICCSO). The review committee appointed in 2019, was lead by Christine Churchill, CEO of the Customer Service Institute of America.

There has been a significant revision of the Standard. This reflects the extensive consultation with ICSS certified organisations in North America, Australia and Asia, along with consultation with ICSS Assessors, ICCSO members, partner agencies, industry bodies, and a large-scale review of current academic literature.

This review has seen a redesign of the Standard including reducing the overlap between some elements; a clearer definition of the requirements under the Financial/Governance Perspective; and revision of the language and structure to further support organisations to understand the evidence sought to support each element.

Find out more by contacting CSIA on 1300 912 700 or info@csia.com.au.

International Service Excellence Awards 2019: Australian winners!