ISSUE 72: SPRING 2016

Mystery shoppers prompt changes!

We're making changes after mystery shoppers carried out a three-month investigation into our customer services teams.

Salon supports charity effort

Montgomery Court’s resident hairdresser played her part when a visitor from Trinidad decided to help a cancer charity.

Resident garden competition 2016

Planting the seeds. Spring can't be far away, so get out in the garden and get digging, ready for West Kent Extra's successful residents' gardening competition.

Tougher rules to help speed things up

Tougher rules have been introduced in a bid to speed up the time it takes for our tenants to move homes.

Will the benefit changes affect you?

More details on how the Government’s welfare reform will affect tenants were announced in the autumn statement at the end of November.

An exciting new year for Citizens Advice

A new name, a new base and a renewed commitment from West Kent have all played their part in a dynamic start to 2016 for Citizens Advice.

Clearer view for residents from April 

The view should be clearer for some residents in our communal flats when we introduce a window cleaning service for all blocks this April. Find out more from the companies who will be working with us.

Customer satisfaction changing

A new way of asking for feedback is giving us new insights into customer satisfaction. Insight coordinator, Redmond Hartop tells us the full story here.

Make time for unsung heroes each week

Kent Fire and Rescue Service is renewing it’s appeal to residents to have smoke alarms fitted on each floor of their homes and to test them weekly. 

Young parents group "changed my life"

Young mum Lauren Perry is in no doubt that Edenbridge’s Friday Club made a real difference to her life – and she wants others to benefit from what it has to offer. Lauren was new to the town when she joined the group, which meets at HOUSE – run by West Kent Extra - in the Eden Centre and provides a relaxed afternoon session for parents under 25 and their children.