CX LIVE - Customer-Centric Culture (1-2min)
Does your organisation have a truly customer-centric culture? To find out join us for CX LIVE, this Friday at 12 noon, when Holla CEO Alex Allwood is joined by Dr Linden Brown; acclaimed author, speaker and internationally recognised expert on building customer-centric cultures. 

NAB Gets Serious About Customer-First (2-3min)
NAB has just launched its first brand refresh in six years, and the focus is firmly on customer-centricity. In this article, NAB's CMO Andrew Knott explains how the bank is shifting to customer-first and how this is reflected in their new 'more than money' campaign. 

7 Quick Tips for CX Success (3-4min)
Whilst many companies claim to be customer focused, in reality they often struggle to analyse and act on feedback to solve customer problems and meet customer needs. Forbes contributor Daniel Newman offers 7 quick tips for organisational success based on improving your company's customer-centricity.   

In The News - The Angry Employee 
Employee dissatisfaction expressed as anger can have debilitating effects on any organisation. This article from the SMH looks at the three most common forms of workplace anger and the most effective strategy for addressing the issue.