No Images? Click here February is almost upon us and CSIA has settled into the swing of things for 2019. Find out what is happening in our first edition of THE LENS for the year. CCSE Training Program in Sydney: February 2019 Join CSIA in Sydney for our one-day Certified Customer Service Excellence (CCSE) program on Wednesday, 27 February. This program is designed to improve essential skills and techniques to help your business make customer service better. Places are strictly limited so register now for the chance to work with the best industry professionals. Share. Connect. Learn. Grow. Join CSIA! In 2019, see your professional development through a new lens. Join CSIA’s powerful network of customer service professionals. For more information and to apply, click the link below. 2019 Australian Service Excellence Awards If you’d like to publicly acknowledge all the hard work you and your team put int creating great customer experiences, now is the time to start on this year’s ASEAs application! Nominations open next week, on Wednesday, 6 February and you’ll find more information about the 2019 ASEAs program below. CSIA Community Calendar 2019 CSIA is pleased to share with our community a calendar of upcoming events CSIA is hosting and participating in to support customer service professionals and the industry across the first half of 2019. Keep an eye on our website as this calendar is being updated regularly. Event: Improving the Customer Experience Across Government Hear from Anouche Newman, CEO CSIA, as she takes part in a panel discussion on 'Leading the transformation to an agile customer-orientated organisation'. Join us at this Criterion Conferences event on the 12-13 February 2019 in Sydney. International Service Excellence Awards 2018: Australian winners! Around the globe, organisations and individuals that excel in service excellence compete in a variety of categories for the International Service Excellence Awards 2018 This year, Australia had some terrific representatives. Here are our winners. 2018 Individual Awards Customer Service Executive of the Year: Scott Downing (Rockend) 2018 Organisation Awards Medium Business: |