No Images? Click here April 2017 Hello there, It has been another busy month here at CSIA, with several customer service events set to take place over the next few months. Nominations are now open for the 2017 Australian Service Excellence Awards, a highlight on the CSIA calendar. Make sure you leave plenty of time to prepare your submission before the deadline of Thursday, 6 July. I’m also delighted to invite the CSIA community to attend our business breakfast in partnership with the Queensland University of Technology on Thursday, 1 June and encourage you to attend the upcoming Customer Experience Innovation & Tech Fest in Melbourne to explore the ideas and innovations that are transforming the way businesses make and keep customers. Sincerely, Anouche Newman - CEO Be recognised and enter the Australian Service Excellence AwardsThe Australian Service Excellence Awards (ASEAs) program is Australia’s premier customer service awards and nominations are officially open now until Thursday, 6 July. The awards highlight best practice leaders from around the country across 16 categories and are a recognised symbol of both personal and business excellence. If you’re an outstanding customer service-driven organisation, team, or person, we want to hear from you! Key dates to add in to your calendar for the 2017 ASEAs include: Thursday, 6 July: 1 – 10 August: Finalists notified - the ASEA judging committee will determine finalists based on nominations and submissions. August to September: On-site interviews for organisations, teams, and projects, and in-depth interviews for individuals. Wednesday, 25 October: Winners will be announced at the ASEAs gala presentation dinner which will be held at the Westin Hotel in Sydney. QUT Business Breakfast – Man vs Machine: why we need to work together to achieve service valueEmerging technologies like artificial intelligence and social robotics are already changing the way services are delivered, with further changes on the horizon. This presents challenges and opportunities for the service industry. If applied well, it could lead to improved customer relations and employee value, as well as a synergistic balance between machine efficiency and the all-important human touch in customer service. Join us for breakfast with the Queensland University of Technology on Thursday, 1 June in Brisbane to hear how the latest research and industry developments are already shaping the future, and what services professionals need to know to take advantage of technology and create value for customers and employees. SpeakersAnouche Newman Dr Kate Letheren Date: Thursday, 1 June 2017 Attendance is free however, we encourage you to register your interest as places are limited. Customer Experience Innovation & Tech Fest in MelbourneThe Customer Experience Innovation & Tech Fest returns to Melbourne this June to explore the people, technology, ideas and innovations that are transforming the way businesses make and keep customers. Held over two days, you’ll hear about what’s hot and what’s not from renowned customer experience transformist Bruce Temkin of the Temkin Group plus expert speakers in the customer experience space including representatives from The New York Times, ANZ, HESTA, iSelect and Thank you. CSIA members are able to take advantage of an exclusive offer to attend the event with a 50% discount off the standard rate. Use code CSIA2017 when registering to access this special offer. Date: Monday, 19 June and Tuesday, 20 June 2017 Nominations open for the 2017 Queensland Tourism AwardsNominations are now open for the 2017 Queensland Tourism Awards and we encourage our Queensland-based members operating in the tourism industry to enter. Hosted annually by Queensland Tourism Industry Council (QTIC) and now operating for 33 years, the Queensland Tourism Awards celebrate the state’s tourism industry, including individuals, industry operators and events. With 30 different categories, there is an array of benefits to entering your business in the Queensland Tourism Awards and if your organisation has achieved certification against the International Customer Service Standard, this is an eligible entry criteria endorsed by QTIC and is a great opportunity to profile your business as one of the best in Queensland. Nominations close on Thursday, 1 June so for more information, visit: |