COVID-19 Update - 25th March 2020
Message from the CEO

Given the impending change to COVID-19 Alert Level 4 starting midnight tonight, I want to let you know that our top priority is the health and welfare of our staff, clients, and communities.

As banking is an ‘essential’ service, I also wish to communicate how NBS will support you over this period. 

NBS Branch open times and services provided 
We are offering access to branches during the Alert Level 4 period, however services will be limited.  
Our branches are open today (25th March), however we strongly urge all clients to curtail visits, unless absolutely necessary.   

Branches will be closed from Thursday, 26th March, but will open once a week as follows:

Thursdays (starting 2nd April) from 10am – 2pm

Branches will be closed all other days until further notice.

Services provided at our branch locations will be as follows:

• Cash withdrawals for customers without access to a NBS Debit Card 
• NBS Debit Card PIN and activation services
• Banking for businesses that are still operating and qualify as ‘essential’

Visitors to our branches will need to adhere to strict Ministry of Health guidelines in regards to physical distancing to keep everyone safe. 

Other ways to do your banking
Please remember you can access your accounts and do your banking 24 hours a day, 7 days a week via NBS internet banking and mobile banking app. services. If you need help to set this up, please call 0800-101-700 or email info@nbs.co.nz. 

Financial Support Options
We are ready to support our personal and business banking clients if they are experiencing financial stress during this time. We’ll work with you to determine the best solution to assist you during this time.  

Depending on your individual circumstances, we can provide loan repayment holidays, temporary overdraft facilities and loan restructures. All top-up, overdraft establishment and restructuring fees will be waived.  

Business clients should investigate the business support package recently announced by the New Zealand Government. The package includes a wage subsidy scheme, leave and self-isolation support, and business cash flow and tax measures. Applications can be made on the website for the Ministry of Social Development. 

Talk to us
Call 0800-101-700 or call your local branch, Personal Banker or Branch Manager. A list of all direct dial phone numbers and email addresses for our front-line staff are available on our website.  These staff are working from home and available to respond to your needs.  You can also email info@nbs.co.nz, or direct message us through internet banking. 

Get in touch and stay in touch. Together, we’ll work through this challenging time.

Tony Cadigan - NBS CEO

NBS is not a registered bank