COVID-19 Alert Level 3 - Update
Message from the CEO

I’d like to advise how NBS will continue to support you during this challenging time. 
Our top priority is the health and welfare of our staff, clients and communities.

NBS Branch open times and services provided
(with the change to Alert Level 3) 
We will be offering additional access to branches, as we try and support clients who can't do their banking any other way.
Our branches are open at the new times below. However we strongly urge you not to visit, unless absolutely necessary.   

Branches will be open:
Tuesday and Thursday (starting 28th April) from 10am – 1pm

Branches will be closed all other days until further notice. Please note due to restrictions to premises, Ashburton Branch is closed until further notice.

In branch services are limited to:

• Cash withdrawals for clients without access to a NBS Debit Card and ATM's
• Cash deposits 
• NBS Debit Card PIN and activation services
• Banking for business clients that are operational

To help protect our clients and our frontline team we will be operating a strict 'one-in, one-out' policy in our branches. All clients will need to keep a safe physical distance whilst visiting.

Other ways to do your banking
Please remember you can access your accounts and do your banking 24 hours a day, 7 days a week via NBS internet banking and mobile banking app. services. You can manage your accounts securely with these options, including making payments, paying bills and transferring funds.

If you need help to set this up, please call 0800-101-700 or email info@nbs.co.nz. 

Financial Support Options
We are ready to support our personal and business banking clients if they are experiencing financial stress. We’ll work with you to determine the best solution to assist you during this time.  

Depending on your individual circumstances, we can provide loan repayment deferrals, temporary overdraft facilities and loan restructures. All top-up, overdraft establishment and restructuring fees will be waived.  

If you are a business client, you should investigate the business support package recently announced by the New Zealand Government. The package includes a wage subsidy scheme, leave and self-isolation support, and business cash flow and tax measures. Applications can be made on the website for the Ministry of Social Development. 

Talk to us
We're working hard to be accessible to you. If you need to get in touch, there are several options. Firstly, you can call 0800-101-700. Our frontline staff are working from home and available to respond to your needs. A list of their direct dial phone numbers and email addresses are available on our website. You can also email info@nbs.co.nz, or direct message us through internet banking. 

Please contact us if we can support you in any other way.

Tony Cadigan - NBS CEO

Increase of limits for contactless payments

As part of the banking industry’s response to COVID-19, contactless (like PayPass) limits have temporarily increased on all NBS Debit MasterCard cards from $80 to $200.

This means you won’t have to enter your PIN number on a PIN pad unless you spend over $200.

This change is being introduced progressively so please follow the PIN pad prompts.  You may experience some inconsistencies as the change is rolled out across all terminals.  

Watch out for scams

Scammers may sound very convincing so be aware. NBS will never call or email and ask you to confirm your banking password, or the PIN number to your accounts.
With a range of financial and other Covid-19 support options now available for impacted clients and businesses, fraudsters may target people seeking to capitalise on the heightened anxieties of the public during the current crisis.

What to look out for:

• Phishing Emails and Text messages: Phishing is used to steal your personal information, with links embedded in emails and text messages. 
• Social Media Scams: There are currently many promotional offers, giveaways, online contests and quizzes being shared on social media. These can be used to harvest personal and banking information, which could in turn be used to access your accounts or make fraudulent payments.
• E-Commerce Scams: These are fake websites offering products that are in high demand, all at inflated prices.
• Online Job Scams: Fraudsters use these to move illicit funds. The “job” itself will largely involve the victim using their personal bank account to send and receive money.

How to stay safe:

• Never provide your bank account details - over the phone, via email or in-person.
• Never share passwords or PIN numbers.
• Avoid clicking on links in an emails or text messages directing you to your internet banking login.
• Don't download any software on to your computer or device that someone on the phone has asked you to.

RWT Certificates available online

Tax certificates are now available online through internet banking.
You can find and download your tax certificate by clicking the 'Documents' tab (left hand side menu), then select the document you wish to download.

If your certificate is not available online please contact us - 0800 101 700.

NBS is not a registered bank