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SP Citizen Request System (CRS) leverages the power of the Office 365 Cloud platform to deliver full-featured citizen services quickly and easily. Additionally, SP CRS features include:
- Citizens submit issues and requests via web, mobile, email or telephone
- CRS staff answers, dispatches, tracks and manages requests through a Citizen Services Central Portal
- Requests are selectively or automatically routed to department service desks for resolution
- Automated notifications and updates between the department, Citizen Central and the citizen
- Mobile responsive citizen request web forms integrate into existing city and county websites
- 100% no-code customization to meet a city’s or county’s specific
needs
Traditionally, small- to medium-size cities and counties have not had the budget nor the IT staff to deploy this type of solution. Now they can get an out-of-the-box citizen services application that can easily and quickly be deployed. SP CRS is priced to support the reality of SMC budgets and limited IT resources.
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