THE CORPORATE REPUTATION OF THE PHARMA INDUSTRY IN 2015 — THE PERSPECTIVE OF PATIENT GROUPS IN EUROPE (3rd edition)Report published by PatientViewApril 2016 |
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About this reportLondon, April 14th, 2016. This report is based on the findings of a PatientView November 2015-January 2016 survey exploring the views of 797 patient groups based in Europe (Western and Eastern) focusing on differing medical specialties. The report provides feedback on the corporate reputation of the European pharma industry during 2015, as well as the performance of 45 pharma companies for six key indicators that influence corporate reputation. Results are compared with those of the previous three years. For the purposes of this report, the phrase ‘corporate reputation’ is defined as the extent to which pharma companies are meeting the expectations of patients and patient groups. For this 2015 series of ‘Corporate Reputation of Pharma’ reports, PatientView gave pharma companies the opportunity to tell their own story about their 2015 patient-centric strategies and activities in the field of patient-group relations. In each of the regional reports in the 2015 ‘Corporate Reputation’ series, we will feature, as case studies, the full responses of at least one company. In this report, four companies are featured: AbbVie Europe, Eisai, Janssen EMEA, and Sanofi. |
The six indicators of corporate reputation:
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The 45 companies analysed: AbbVie I Actavis I Allergan I Almirall I Amgen I Astellas I AstraZeneca I Baxalta I Bayer I Biogen Idec I Boehringer Ingelheim I Bristol-Myers Squibb I Celgene I Chiesi I Eisai I Ferring I Gedeon Richter I Gilead I Grünenthal I GSK I Hospira I Ipsen I Janssen I Leo I Lilly I Lundbeck I Menarini I Merck & Co I Merck KGaA I Mylan I Novartis I Novo Nordisk I Octapharma I Otsuka I Pfizer I Roche I Sandoz I Sanofi I Servier I Shire I Stada Arzneimittel I Takeda I Teva I UCB I ViiV. |
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INDUSTRY-WIDE FINDINGSThe 797 patient groups in Europe responding to the 2015 ‘Corporate Reputation of Pharma’ survey reported a significant improvement in the corporate reputation of the pharma industry when compared with 2014. The global version of the 2015 survey produced the same finding for pharma worldwide from patient groups across the world. 45.1% of the 797 patient groups in Europe responding to the 2015 ‘Corporate Reputation of Pharma’ survey stated that the pharma industry as a whole had an “Excellent” or “Good” corporate reputation that year. The equivalent figure for 2014 was 39.4%. Moreover, the 2015 European figure was slightly higher than the 44.7% noted in the global element of the 2015 survey. Patient groups in Europe responding in 2015 ranked the pharma industry 5th out of 8 healthcare-industry sectors for corporate reputation—ahead of generics, for-profit health insurers, and not-for-profit health insurers. In 2014, pharma was ranked 6th by patient groups in Europe. As many as 71% of the patient groups in Europe responding to the 2015 ‘Corporate Reputation of Pharma’ survey described the industry as a whole as “Excellent” or “Good” at making high-quality useful products—a figure about the same as that reported by patient groups in Europe in 2014, and patient groups worldwide in 2015. Some 68% of patient groups in Europe also stated that the industry was “Excellent” or “Good” at being innovative in 2015—again, a similar figure to that reported by European patient groups in 2014, and those worldwide in 2015. Among European countries, patient groups in Eastern Europe, Nordic countries and Spain are the most impressed with pharma's ability to product high quality products. Least impressed is France, where only 36% of the patient groups thought pharma capable.
How good or bad do you think the pharma industry is in 2015 at producing high-quality products ? Percentage of responses from patient groups in the global survey, according to country/region |
BUT ...
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HOW COMPANIES PERFORMED FOR CORPORATE REPUTATION IN EUROPE IN 2015 |
Out of the 45 companies assessed for corporate reputation by European patient groups in 2015 ...
(Note that in the previous year's European analysis, that of 2014, only 34 companies were examined.) |
Compared with 2014, there was significant movement in the final rankings for Europe for 2015. Baxalta makes the biggest jump in the rankings for corporate reputation in 2015 (out of 45 companies) compared with Baxter International in 2014 (out of 34 companies). The increase is most likely due to the July 2015 separation of the original Baxter International into biopharmaceutical and medical-device entities. Baxalta provides treatments for bleeding disorders and rare cancers—products which are familiar to patients and patient groups. Baxter, on the other hand, primarily supplies hospital products—with which patients and patients groups tend to be less well acquainted. |
What are your company’s plans for improving its PAG relations, its patient advocacy, or its patient centricity in 2016 (from your perspective)? |
Extract of Sanofi's response to PatientView's survey:
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Extract of Eisai's response to PatientView's survey:
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END OF STATEMENT PatientView is a UK-based research organisation that consults closely with patient groups, and publicises the work of the patient advocacy movement.
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