The 2017 Gambling Sector Survey summary of findings is now available on our website. This annual survey helps the Department gather feedback from the sector, and measure how our work as the gambling regulator is perceived.
The 2017 results are similar to the 2016 stakeholder survey in many areas, showing that the strategic improvements the Department has made continue to be maintained.
This survey was the second to assess how stakeholders view our approach to regulation using the vision and objectives that drive our work. There were increased levels of agreement from the sector to survey questions around our vision, with the most positive responses relating to the sector working constructively with us to achieve compliance.
There was also an increase in positive responses about the Department’s communication – stakeholders generally find it easy to obtain information from us, and believe that the information they receive is of good quality and provided in a timely manner.
The results from this survey did show a decrease in satisfaction with DIA sector forums. This may be due to the fact that sector forums were not held in 2017, while we undertook increased sector collaboration on other significant projects, such as Mystery Shopper, three year licensing, and the refreshed approach to venue assessments. Forums were resumed March 2018, alongside a successful series of regional workshops. The Department is looking forward to continuing to work with our stakeholders, to better understand how we can improve the value of these types of engagements and add value in future.
We would like to thank those who took the time to complete the survey.