The Department has recently carried out a project to refresh the way it assesses class 4 non-club venues. We have shifted our focus towards encouraging venues to continually develop good practices, in addition to checking that venues are meeting their minimum legal requirements.
The new assessments are based on an outcome-focused evaluation of venue performance, rather than a ‘pass or fail’ approach. This enables us to undertake a more in-depth and comprehensive assessment of practice at the venue.
Part of the assessments will focus on harm minimisation and we intend to continually lift practice in this area by:
• Encouraging managers to build a culture of care in their venues.
• Encouraging venues to get better at identifying people showing signs of problem gambling
• Encouraging venues to get better at responding to people showing signs of problem gambling.
The Gamble Host Responsibility resources on the Choice Not Chance website are a great way to support venue staff to meet their harm minimisation responsibilities.
Twelve pilot venue assessments using this new approach were carried out in June (in South Auckland and Tauranga) and we sought feedback from the participants to further refine our approach. This was an extremely valuable exercise and we are grateful to those who were involved and took the time to provide us with feedback.
In most circumstances, venue assessments will be announced prior to the gambling inspector visiting the venue. This will enable the venue manager and staff to be available and arrange adequate cover for the duration of the visit. Society representatives will also be invited to attend the announced visits. The Department will continue to use other tools to check venue performance, such as unannounced visits, where appropriate.
The refreshed assessment process will be regularly reviewed by the Department and we welcome feedback from the sector to help us improve our approach.
This new approach will be rolled out in December, initially to non-club venues. We will keep you updated with timeframes before we commence with the new approach for clubs. By the end of November, the Department will publish all of the information you need to support you in working through the venue assessment process on our website and we will keep you updated through Gambits.
For further information please contact your society liaison inspector or firstname.lastname@example.org