INSIDE THIS ISSUE

Asiana Flight 214

Lifelong Dream to Start-Up a Small Business at SFO Becomes Reality

Now Open: New Shops and Restaurants

Gourmet Food Trucks Have Arrived at SFO

Flight Arrivals: Upcoming Service Additions at SFO

Circling the Globe: Round-the-World Flights and Airline Service

SFO Recognized for its Climate Action Plan

SFO Receives “Excellence in Business" Award for Economic Development

Send Us Your Feedback

SAS begins nonstop SFO-CPH service on April 8, 2013

Asiana Flight 214

On July 6, 2013, Asiana Airlines flight 214 crashed upon arrival at SFO. Our thoughts and prayers continue to be with passengers and families. While this tragic event was the first fatal air crash in SFO's 87-year history, the swift actions of first responders that day saved countless lives. Our appreciation goes out to the many organizations that supported the response and recovery efforts, including mutual aid responders, federal agencies, American Red Cross and United Airlines (UA), for playing a pivotal role in staffing hospitals and family assistance centers.

We also recognize the outstanding team effort which returned the Airport’s Runway 28L to service a mere six days after the accident. Teams from the airport, FAA, NTSB, and UA worked around-the-clock to move the aircraft wreckage; and repair, re-pave, and certify the runway for safe operations. This achievement truly demonstrated the Airport’s core value: “we are one team.”

"Our core values – we are one team, we each take responsibility for the airport – were never more on display than during the Asiana crash landing on Runway 28L,” said Airport Director John L. Martin. "Hundreds of employees rushed to the airport immediately and without being asked. Hundreds more called in with offers of help, suggestions and observations. I've never seen so many people pull together so quickly and so unselfishly. It was a humbling experience, and I've never been prouder of our entire team."

After the incident, the airport conducted a number of debriefing sessions to evaluate response and incorporate best practices into its emergency operations procedures. One key finding was the changing nature of media, with particular importance of the role of social media. Pictures, videos and accounts of the crash from passengers and witnesses alike, provided nearly-instantaneous accounts of the event, while SFO’s own use of social media to keep our customers informed demonstrated its effectiveness as a communication tool.

Having concluded the “Moving Forward Together” review process, the SFO airport community looks ahead to take the lessons learned from the incident, and continues its unwavering commitment to the safety and security of its customers and employees.

Lifelong Dream to Start-Up a Small Business at SFO Becomes Reality

SFO recently welcomed Marina’s Café, a new small-business startup and lifelong dream owned and operated by long-time members of the SFO community, Lupe Rodriguez and George Issa, both of whom began their careers at SFO in the concessions area almost 15 years ago.

"We are very proud of George and Lupe, who are first-time business owners from our Airport community," said Airport Director John L. Martin. “The opening of Marina’s Café in the Rental Car Center demonstrates our dedication to increase local business participation at SFO. We wish George and Lupe every success in their new venture."

Lupe Rodriguez immigrated to the Bay Area from El Salvador in 1990, and began working at SFO as a cashier, rising through the ranks to manager of a food and beverage outlet. George Issa, who emigrated from Egypt in 2000, began work at SFO shortly thereafter and also rose through the ranks to assistant general manager of an SFO restaurant.

The two met at SFO and married in 2010. Marina’s Café is named after their late daughter.

"We appreciate this tremendous (small business) opportunity that SFO has provided for people like us," said Lupe Rodriguez. “We especially like to thank John L. Martin and everyone at the Airport for their support and encouragement. This is our baby."

Now Open: New Shops and Restaurants

Marina’s Café

The Body Shop

Hermes

Hermes

Passengers in the Rental Car Center, Terminal 3 and the International Terminal now have new and improved shopping and dining options. Check out these latest openings at SFO!

Rental Car Center

Marina’s Café - coffee, pastries, breakfast, sandwiches and salads.

Terminal 3

The Body Shop - bath, body, face, hair and home products.

SF Uncork’d - wine bar serving wines, craft beers and small plates and the retail sales of wines, gourmet treats and wine related accessories.

International Terminal

Hermes - Hermes brand of fashion accessories, apparel and handbags.

Gourmet Food Trucks Have Arrived at SFO

Off The Grid Passengers can now enjoy a variety of gourmet cuisine every Thursday from 11:00 am to 2:00 pm.

Gourmet food trucks offer a rotating lineup of food vendors every week. Concepts have included: Boardwalk Eats (Hawaiian), Curry Up (Indian), Me So Hungry (sliders/burgers), Sanguchon (Peruvian), Hiyaaa (Korean/Chinese/Japanese), Boneyard (BBQ), SAJJ (Mediterranean) and Senor Sisig (Filipino).

Food trucks are located on the Departures Level curb of Terminal 1 near the triangle/flagpole area. Indoor seating is available.

For more information, visit http://offthegridsf.com/.

Flight Arrivals: Upcoming Service Additions at SFO

Destination	New Flights	Effective Date	Notes
Montreal (YUL)	5 / week	October 28	Year around service; daily except Tuesdays and Thursdays
Sun Valley (SUN)	7 / week	December 12	New seasonal service
Guadalajara (GDL)	7 / week	December 12	Seasonal service
Leon (BJX)	3 / week	December 12	New seasonal destination; Tuesdays, Thursdays and Saturdays
Morelia (MLM)	4 / week	December 13	New seasonal destination; Mondays, Wednesdays, Fridays and Sundays
Ontario (ONT)	7 / week	December 19	Fifth daily

Circling the Globe: Round-the-World Flights and Airline Service

For millennia, humans had viewed the world as encompassing unimaginably vast distances. To travel around or to the end of it was beyond anyone’s comprehension. In 1522, the crew of the Victoria returned to Spain after completing the first recorded circumnavigation of the globe in just under three years. Three-hundred-and-fifty years later, Jules Verne inspired the imagination of millions with his fictional work Around the World in 80 Days. In the decades following, journeys by land and sea were made in ever-decreasing times: by 1913, John Henry Means completed his trip just thirty-five days.

The advent of airplanes provided a new means of circling the globe. Following numerous early attempts, a group of U.S. Army Air Service pilots successfully flew around the world in 1924, taking 175 days. Throughout the 1920s and 30s, around-the-world records would be established and broken, including Howard Hughes’ record-shattering three-day flight in 1938.

In 1947, regularly scheduled around-the-world service on a single airline was inaugurated by Pan American World Airways, with other airlines quickly following suit. Airlines heavily promoted the service, and passengers flaunted their around-the-world traveler status with certificates, membership cards, and promotional airline giveaways. Circling the Globe presents a varied collection of aircraft models, airline promotional items, and commemorative objects that represent the legacy of flying around the world.

This exhibition is on display in Terminal 1, Departures Level through March 2014.

SFO Recognized for its Climate Action Plan

SFO has been honored with an Environmental Achievement Award by the Airports Council International-North America (ACI-NA). In the category of Environmental Management, SFO was recognized for its Climate Action Plan, which outlines a variety of efforts intended to reduce greenhouse gas (GHG) emissions related to airport operations.

“We are proud to be recognized by ACI-NA for environmental achievement," said Airport Director John L. Martin. “The SFO Climate Action Plan demonstrates our commitment to be an industry leader in airport sustainability."

SFO developed a Climate Action Plan in 2008 and has updated it every year since. The airport has achieved significant success in reducing its carbon footprint by implementing various energy efficiency measures, recycling solid waste, and reducing vehicle fleet fuel consumption. Since 1990, SFO has lowered GHG emissions from airport-controlled operations by 34 percent, by supplying conditioned air and electric power to all parked aircraft, recycling more than 77 percent of solid waste, and constructing the AirTrain system to eliminate the need for rental car shuttle buses. Additional steps include planting more than 2,000 trees around the airport and measures to enable concession tenants and airlines to reduce their GHG emissions. For more information on environmental initiatives at SFO, visit: www.flysfo.com/community-environment/overview.

SFO Receives “Excellence in Business" Award for Economic Development

SFO was named as the winner of the San Francisco Chamber of Commerce’s annual Excellence in Business Awards, known as “Ebbies." The Airport was honored with the Kaiser Permanente Economic Development Award for job creation in the area.

“SFO is a powerful economic engine for the region, supporting over 150,000 jobs related to airport activities," said Airport Direction John L. Martin. “We are proud to be recognized by the San Francisco Chamber of Commerce for our contribution to local economies."

The Kaiser Permanente Economic Development Award recognizes companies or organizations that substantially contribute to the economic vitality of San Francisco. Awards were presented at a San Francisco Chamber of Commerce event celebrating the Bay Area's visionary entrepreneurs, business leaders and exemplary corporate citizens. Approximately 900 business and community leaders were in attendance.

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