Kathrine Caulfield and her partner Paul began with a small stationery shop in the 1990s to capture an opportunity in the South Australian market with a new filing solution that ultimately gained the attention of TIMG. Late last year, TIMG acquired Global Filing Solutions (GFS). Kathrine and the TIMG team now offer GFS products and services to all our clients throughout Australia.
GFS grew from humble beginning fulfilling the stationery supply needs of many small businesses in Adelaide. Kathrine noticed that
Doctors were using small index cards and drawers to record patient information. This meant that only a limited amount of detail was recorded and additional documents had to be folded to fit. Kathrine recognised a smarter way and introduced lateral shelving systems with vertical files to improve efficiencies in filing, saving both space and time for Records Managers.
Cumbersome four drawer filing cabinets were replaced with sleek, easy moving Lateral Compactus systems. Non-descript manilla folders became fun Alpha Numerical colour coded files with easy to understand coding labels proving a great hit. Clients ranged from small accounting firms to large government departments
in South Australia.
“We were one of the first companies to introduce the lateral filing system in South Australia. Our clients loved it. Especially, as we provided onsite support, helping them to set up new archiving systems and convert old systems. As time went on and more clients were using less paper, we realised a new opportunity to help clients manage their electronic documents. Combining our knowledge of archiving with TIMG’s expertise in off-site document storage and e-business, is a bonus for our clients and a competitive edge for us,”
GFS commitment to customer service is in line with TIMG’s client-centric culture. Kathrine and her team continually provide value-added benefits for clients, offering advice on indexing and classification to setting up rules and policy procedures, ensuring everything meets the Australian and International Standards for Records Management AS ISO 15489.