Salesforce Scoop: Artificial Intelligence

Whenever we talk about the future of Salesforce.com, artificial intelligence is always front and center.  Salesforce.com, holding its position as one of the most technologically advanced companies in the world, has been promoting the use of AI for as long as it has been available. These days AI has more uses than just predictability; it’s shaping the way executives make decisions. 

Research by Salesforce.com shows that executives in 2020, who are facing a new string of hurdles dealing with Covid, are relying more on AI and AI features in Salesforce.com than ever before. This new era of AI use has led executives to make decisions regarding technology forecasts to stay ahead of the pandemic. 

The shift in AI use has also opened a door to new opportunities for Salesforce AI experts as well. The new opportunity comes in the form of the large move to hire AI futurists to help these executives make their decisions. AI futurists have expertise in both predictive and prescriptive technology, and are able to help executive teams gain headway during difficult transition periods.

Einstein AI on Salesforce.com is a really exciting opportunity. Click here to read more on what the Salesforce AI Research team is up to.  - AD

User Adoption Research: Quick Tips from my Research

Small steps/quick wins win; allow failures to drive learning; develop trust within your organization to drive success

Block (2008) reminds the reader that small steps allow the group to remain in a pattern of learn, experiment, learn again, which is a requirement for communal transformation (p. 74).  Leaders must reframe the concept of failing to the concept of learning, according to Heath and Heath (2010); the momentum changes, the frustration is lessened, and challenges that deliver insights are now viewed as optimistic (p. 169).  Trust and confidence in the ability of the leadership to design, implement, and manage transparent and honest change within the organization is imperative for change success (Rosenbaum et al., 2017, p. 82).  - SJG

Taken from "How Diffusion of Innovations, Change Management, and Adult Learner User Adoption Theories Impact Customer Relationship Management (CRM) Adoption and Usage in Nonprofit Organizations" - to be submitted in defense of the PhD requirements for Shannon J. Gregg
 

Tips on YouTube: Improve Collaboration with Chatter

Salesforce.com users have all faced their fair share of hardships during the pandemic. Successfully operating during these difficult times is accelerated by great communication, making it imperative that teams who are now remote must remain in constant contact with one another. 

This is where Salesforce Chatter comes in. Through Chatter, users can speak to each other inside their Salesforce.com org and collaborate like never before. Adoption of Chatter is incredibly important, so check out this YouTube video explaining how to improve collaboration.

Subscribe to Cloud Adoption Solutions on YouTube for more videos like this to stay up to date on all things in the world of Salesforce! - AD
 

Advice from an Expert

Q:  I got a notice that the Microsoft Edge Legacy browser was no longer being supported by Salesforce.  So, what's the best browser for Salesforce, for once and for all?

A:  The simple answer is Google Chrome for desktops or laptops, and the Salesforce mobile app for tablet or phone.  For more details on other browsers and specifics on touch-enabled laptops, here's a great help document.  - LF

Send your questions to info@cloudadoption.solutions

News & Special Events

• Industry Week: WOW! What an event that was - innovative demos from our industry experts in healthcare, life sciences, financial/professional services, and SaaS/technology. Catch the recordings here if you're ready to be inspired!  Also, congrats to our Swag Bag daily winners: Tony T, Ross O, Emily W, and Marnie B - your gifts should arrive this week & we'd love to see photos of you in your new shirts ;)
• Congratulations to our own Shannon J. Gregg, who was named one of the Ten Most Influential Women in Technology by Analytics Insight.
• The Ascent Conference is a fully immersive experience designed to help SaaS and B2B leaders grow faster; we have a limited number of free GA passes to share ($95 value) so go ahead and grab one!

Hey, thanks for being our friend, friend.  We wake up every day hoping to make your business a better place - and we appreciate your trust in that.  

''Try to be a rainbow in someone's cloud''
– Dr. Maya Angelou