Wednesday, 1 April 2020

Important Update on COVID-19

Dear Insured

Further to our earlier communications regarding the possible impact of the COVID-19 pandemic and appropriate and mandated restrictions, please note that the Law Society closed on Monday, 30 March to visitors and Law Mutual (WA) staff will be working remotely.

It is unfortunate, but also likely, that this may reduce our capacity to process insurance applications and receipting. That capacity may also be further reduced depending on the level of enquiries we receive regarding applications and any changes after their lodgement.

To assist you, and in turn us, we would prefer that all insurance invoice payments be paid either via online banking or by credit card.

• For online banking, please email us the payment advice once the payment is made.
• For credit card payments, can you please fill in the remittance advice section of the invoice with your credit card details and email a copy to us.

We appreciate that many of our insured practices and practitioners are also dealing with a range of issues related to the COVID-19 pandemic. We will do our utmost to ensure that our processes do not add to what is already a difficult time. To achieve this, it will greatly assist if you could note and co-operate with the following:

• Please try and keep telephone communication to a minimum; we would much prefer to receive your enquiries by email so that we can deal with them in a logical and consistent manner.
• Please refrain from sending in physical documentation (i.e. by post). Our ability to receive and process traditional post will be curtailed, and any forms, payments or other communications sent through this channel will be unable to be prioritised.
• Please understand that we may not be able to deal with your enquiries as quickly as you may be used to. We will do our best but ask that you exercise some patience.
• For some of our processes to be completed, we rely on other organisations. We expect they may have the same issues facing them, so we again ask for your patience in these situations. If this is the case, it will also reduce our capacity to undertake our processes.

I thank you in advance for your understanding and patience.

Finally, and Importantly, if you are feeling distressed, I would also like to remind you that members of the Law Society have access to LawCare WA via the following link: convergeinternational.com.au.

If you have any questions in relation to the above please contact Law Mutual (WA) on
(08) 9481 3111.

Thank you

David Price
Chief Executive Officer
Law Society of Western Australia and Law Mutual (WA)

Contact Law Mutual (WA)

Street Address: Level 4, 160 St Georges Terrace, Perth WA 6000
Postal Address: PO Box Z5345, Perth WA 6831
Telephone:  (08) 9481 3111   |   Facsimile:  (08) 9481 3166
Email: info@lawmutualwa.com.au   |   Website: www.lawmutualwa.com.au