As part of good business practice, the Department and Intralot will conduct a scheduled Business Continuity/Disaster Recovery exercise on the Electronic Monitoring System (EMS) and Integrated Gaming Platform (IGP) services on Wednesday 18 May 2016.
This will result in an outage of the EMS and IGP core system starting at 10am on 18 May. We expect all services will be fully restored by 10am the following day.
Normal gaming operations at venues will not be affected during the outage and the Intralot Service Desk and DIA Licensing team will still be available.
However, the following services will not be available during the outage period:
Processing of all EGM servicing (e.g. EGM enables, EGM Game/Base Changes etc.)
Site controller diagnostics and Site Controller swaps cannot be actioned
Issuing new Licences.
Depending on when service is restored, EMS daily reports on 19 May could be delayed.
The interruption to services will not affect your ability to comply with your obligations under the Gambling Act 2003.
If you have any questions please email us at firstname.lastname@example.org or contact your liaison officer.