Overall, we have made great inroads into new markets by offering our clients e-business solutions. Innovation, creativity and personalised service are critical factors to ensuring we are competitive in a crowded industry.

Our core business of information management, data and document storage has allowed us to consistently expand our client base across many industries. By value-adding our services with cloud-based solutions to safeguard data and streamline work processes, TIMG is continuing to evolve and remain relevant.

Earlier this year, TIMG launched a new brand - a modern and vibrant image to reflect the digital space we operate in. The strategic acquisition of LitSupport provided new market opportunities and new services offerings for both our companies.

We faced our challenges as well.  

Many Hollywood movies have focused on plots involving cyber-crime and identity theft. Today the threat is very real.  Billions of people around the world have become victims of stolen data and fraud. Organised crime has gone high tech; some holding companies’ records to ransom.  Other criminals steal passwords and identities, and hack into financial accounts.  Some lure their victims by posing as legitimate businesses through phishing sites or various scamming emails. The financial and personal loss worldwide is astronomical.

While nations focus on various strategies to combat these problems globally; in Australia, the government has extended the Verification of Identity (VOI) standards to the property industry. The VOI provides a framework to authenticate the identity of people or organisations involved in a conveyancing transaction, thereby reducing the risk of land title fraud and other improper land dealings.  

TIMG WA Sponsors  RIM Australasia Event

The Records and Information Management Professionals Australasia (RIM) will host a special networking event for its members and guests featuring business analyst Anni Macbeth.  Originally from Canada and now based in WA, “Annimac” as she is known, has more than 40 years’ experience across four continents, working with businesses, industry councils, universities, arts organisations, film companies and not-for-profits.

She has a background in change management, executive coaching, technological innovation and media law.  This experience and knowledge has given Annimac a thorough understanding of the business environment and global trends.  Her presentation to RIM Australasia in Perth will focus on futurism and trend forecasting.

State Manager Ivan Dennis and the WA team run a tight ship. Since 2010, archive records, data tape storage, plus document and media destruction services have been housed under the one roof.  Ivan likes to say that “TIMG WA can service everything from creation to cremation”; in other words, they help clients set up and manage their information systems, store and retrieve data safely as well as securely destroy unwanted records.

Having a small team means that people need to multi-task across many areas; everyone pitches in and is across multiple roles. Clients benefit, as it means more people know and understand their business needs.

Maintaining regular contact with clients and providing that exceptional personal service is really what makes TIMG WA most competitive in a very crowded market.  Ivan and his team have carved out a niche in the medical sector. They service one third of the hospitals and aligned health industries providing offsite storage and an efficient software retrieval and tracking system. The remainder of their valued clients are in the small business sector, professional services and natural resources industries.

 “Hospitals can’t afford to lose valuable records, especially when lives are a risk. Offsite storage gives them security but it means we have to be on our game. We’re on call 24/7 to make sure the right information is retrieved immediately. Responding to a 3am phone call to retrieve a file urgently, is all part of the service”, Ivan said.

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