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SFO's 2019/2020 fiscal year was like no other. In July 2019, we started the fiscal year with strong passenger and revenue numbers, but in March 2020, seemingly overnight, that all changed. The COVID-19 pandemic led to global shutdowns which drastically altered the landscape in which we all live and work.
The Airport’s fiscal progress halted quickly as concern for public safety grew. Airlines suspended flights, businesses temporarily closed and masks and physical distancing became the new normal. So, where do we go from here?
For SFO, the answer is onward and upward. Over the last 10 months we have seen that what began as our greatest challenge, has ultimately revealed our greatest strengths — the resilience, resourcefulness and commitment of our airport and its employees.
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When It’s Time to Travel, You’ll Want to be Ready
We’re looking ahead to brighter days! While you may not be able to take a trip just yet, there are a few things that you can do now to prepare for travel later in 2021.
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Welcome Qatar Airways!
We're pleased to welcome our newest airline, Qatar Airways, with nonstop service to Doha (DOH). The new service offers connections to more than 100 global destinations across Africa, India, Nepal, Pakistan and South Africa, amongst others, via Qatar Airways’ home and hub of Hamad International Airport.
Four flights per week are available, with service ramping up to daily flights by July 2, 2021. Flights are operated on Qatar Airways’ state-of-the-art Airbus A350-900, featuring 36 Qsuite Business Class seats and 247 Economy Class seats. Business Class passengers on this flight can enjoy the award-winning Qsuite Business Class seat with its enhanced privacy, including sliding doors. The Qsuite seat layout is a 1-2-1 configuration, providing passengers to the Middle East and beyond with the most spacious, fully private, comfortable and socially distanced Business Class product in the sky.
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Air India Starts the U.S.' First Nonstop Flights to Bangalore
January 9, 2021, marked the start of Air India’s first-ever nonstop flights between SFO and Kempegowda International Airport (BLR). This inaugural flight between the sister cities of San Francisco and Bangalore (Bengaluru) was operated by an all-female cockpit crew that flew the polar route.
Known as “the Silicon Valley of India”, Bangalore accounts for more than 35% of India's software exports. The new service provides the first nonstop link between these two centers of technology. Additionally, through BLR, Air India provides connectivity to other points in South India.
This flight, currently the only nonstop service between Bangalore and the United States, operates twice a week onboard Air India's Boeing 777-200LR aircraft.
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Pura Vida! Costa Rica is Closer Than Ever Before
On January 9, 2021, United Airlines launched its first-ever nonstop service between SFO and Liberia (LIR), Costa Rica onboard its Boeing 737-900 aircraft.
The flight operates once a week and departs on Saturdays at 1:00 p.m. The return flight from LIR arrives on Sundays at 4:25 p.m.
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| Airline |
Destination |
Effective Date |
Notes |
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Austin (AUS)
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Feb 11
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New daily service
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New York (JFK)
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Feb 28
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New daily service
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Raleigh-Durham (RDU)
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Mar 4
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New daily service
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Ontario (ONT)
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Mar 7
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New service (Thu & Sun)
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Now Open: New Shops at SFO
DFS Duty Free Gallerias
Departing international passengers may now stop by SFO's newly remodeled DFS Gallerias for a selection of cosmetics, fragrances, liquor and tobacco. Visit the in-store designer boutiques and pick up a treat for yourself or a special gift - all at duty free prices! Domestic passengers may purchase duty paid beauty products, food and select gifts. The Gallerias are located in the International Terminal, post-security A & G Gates.
View exclusive offers available at the DFS Gallerias at SFO.
DFS Duty Free Boutiques Now Open!
The wait is over – Gucci and Hermes are now open at SFO. DFS invites SFO travelers to discover its curated selection of fashion and accessories while having an unforgettable shopping experience. Both boutiques are located post-security in the International Terminal G-Gates.
The Scoop
Here's the scoop: SFO's latest newsstand offers a range of in-flight reading options and travel necessities. Also available: souvenirs, gifts and snacks. The Scoop is located in Terminal 2, post-security near Gate C5.
Featured: DFS Galleria, G-Gates
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Now Open: Drake's Flyaway
Our newest restaurant, Drake's Flyaway, offers delicious salads, burgers, pizzas and a great selection of local beer on tap. Drake's Flyaway is located in Harvey Milk Terminal 1 near Gate B19.
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Hair Style
SFO's newest exhibition explores the evolution of hairstyles and styling aids
For centuries, women have styled their hair in all manner of fashions. Historically, women’s hair care and styling took place at home with the help of family, friends, or domestic staff until the late 1800s, when salons began to open. By the late 1920s, thousands of beauty parlors had opened across the United States. Since then, hairstyles and styling aids have continued to evolve, demonstrating that hair remains an important part of popular culture.
SFO Museum's Hair Style exhibition features historical tools, hair products, and novelty items, from early curling irons and hair dryers to afro picks and one-of-a-kind hair sculptures, mostly from the collection Jeff Hafler’s Beauty Bubble Salon and Museum in Joshua Tree, California. This exhibition is now on view in Harvey Milk Terminal 1, post-security until August 22, 2021.
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SFO Takes Top Honors for Marketing, Communications, and Customer Experience
Airport Council International - North America (ACI-NA) recognized SFO with the highest honor in its 2020 Excellence in Airport Marketing, Communications, and Customer Experience Awards: the prestigious Peggy G. Hereford Award. SFO was selected for this honor after receiving the most first-place wins and honorable mentions across all categories in the 2020 awards.
The Airport received first place in Partnering with Concessionaires/Service Providers, Customer Experience Programs (Large Airports) and Print Communications categories. SFO also took second place in the Brand Identity and Newsletters categories.
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"Simplified Arrivals" Lands at SFO
Passengers arriving at SFO on an international flight will now be able to complete the federal inspection process more quickly and easily with “Simplified Arrivals”.
Operated by the United States Customs & Border Protection (CBP), this facial comparison technology matches a photo taken at Customs when a traveler arrives with previously provided passport or visa photos. The Airport expects this technology to reduce wait times at CBP inspection checkpoints.
If a traveler cannot be matched to a photo on record, a CBP officer will process the traveler. US citizens and passengers meeting other criteria may also ask to be processed manually by providing a valid travel document for identity verification by a CBP officer.
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Send Us Your Feedback
We're interested in hearing from you.
E-mail your comments and suggestions to SFOnewsupdate@flysfo.com.
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