Interruption of EMS and IGP service scheduled for Wednesday 14 June 2017 and Wednesday 5 July 2017
As part of good business practice, the Department and Intralot will conduct a scheduled Business Continuity/Disaster Recovery exercise on the Electronic Monitoring System (EMS) and Integrated Gaming Platform (IGP) services on Wednesday 14 June 2017.
This will result in an outage of the EMS and IGP systems starting at 10am on Wednesday 14 June 2017. We expect all services to be fully restored by 10am the following day.
Normal gaming operations at venues will not be affected during the outage and the Intralot Service Desk and DIA Licensing team will still be available.
However, the following services will not be available during the outage period:
processing of all EGM servicing (e.g. EGM enables, EGM Game/Base Changes etc.)
a site controller diagnostics and site controller swaps
issuing of new licences.
Depending on when service is restored, EMS daily reports on 15 June could be delayed.
The interruption to services will not affect your ability to comply with your obligations under the Gambling Act 2003.
There will be a second EMS and IGP service interruption on Wednesday 5 July when EMS and IGP services are returned to normal operation.
If you have any questions, please email us at firstname.lastname@example.org or contact your liaison officer.