22 October, 2018  |  View online

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Roy Morgan Research



State-owned Synergy is most trusted energy company


Australia’s most trusted energy company is WA government-owned Synergy, the latest Roy Morgan Net Trust Score survey for the energy sector reveals. Synergy, which supplies just over half the electricity and gas across the WA grid, had the highest ‘net trust score’ (NTS) of any provider, based on Roy Morgan data for August. The NTS is generated by asking respondents, unprompted, to name brands they trust and brands they distrust. The difference between the percentages of population who hold each view of a company or brand gives its NTS.

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Sydney FC most popular A-League club ahead of Melbourne Victory

A-League Premiers Sydney FC have topped the Roy Morgan A-League supporter ladder for 2018 with 613,000 supporters an increase of 11.7% over a year ago following the clubs back-to-back wins as A-League Premiers in 2016/17 and 2017/18. Defending A-League Grand Final Champions Melbourne Victory were second with 526,000 supporters, down 8.7% on a year ago despite the club becoming the first to come from outside the top 2 sides during the A-League finals to win the Grand Final. 

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Nearly one million mortgage holders experiencing “mortgage stress”

New research from Roy Morgan using a formula that takes into account household income, costs, and mortgage repayments classifies 20.8% (949,000) of mortgage holders as in ‘mortgage stress’. Despite this being a marginal improvement from 12 months ago when it was 21.3% (974,000), the current level remains high and would present difficulties if there were an increase in mortgage rates an increase in costs or an increase in unemployment.

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Satisfaction with banks declines during Finance Royal Commission – Big four hit hardest

New results from Roy Morgan shows that bank customer satisfaction has declined from 81.2% in the six months to January 2018, prior to the Finance Royal Commission, down to 78.5% in the six months to September 2018. This decline of 2.7% points was mainly due to a drop in satisfaction of 3.6% points for the big four banks, compared to an overall decline of only 0.7% points for all other banks. Despite lower satisfaction with banks since the Royal Commission, it is worth noting that the clear majority of customers are still satisfied with their bank at levels well above the long term average and much higher than the 58.7% recorded in 2001, before the improving trend.

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Bay of Islands top NZ holiday destination Kiwis want to visit

New research from Roy Morgan shows that the Bay of Islands/ Northland (29.1%) at the northern end of the North Island and around 200km north of New Zealand’s largest city of Auckland is the leading domestic destination New Zealanders would like to visit in the next two years just ahead of South Island holiday town Queenstown
(27.8%). Other popular destinations on the North Island include Coromandel (23.8%), Wellington (22.3%), Greater Auckland (17%) and Bay of Plenty (16.6%) while other popular South Island destinations include Nelson (21.8%), Canterbury/Christchurch (18.7%) and Wanaka (16.9%).

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Customer Satisfaction Awards

September 2018


Hide Show

Auto Store


Discount Drug Stores


Just Jeans
Clothing Store


Donut King
Coffee Shop


Department Store


Discount Department Store


The Reject Shop
Discount Variety Store


Furniture/Electrical Store


Hardware Store


Dan Murphy's
Liquor Store


The Athlete's Foot
Shoe Store


Sports Store

  View all Customer Satisfaction Awards

Economic and Political findings

Australian Consumer Confidence rises to 119.5

ANZ-Roy Morgan Australian Consumer Confidence rose by 1.9% last week, bringing the index to its highest level since late July. Households’ perception of current financial conditions rose 3.3% last week, while sentiment regarding the future financial situation rose by 0.9%. Sentiment towards current economic conditions fell by 1.9%, while future economic conditions jumped by 3.3%. Both these indices fell last week.

View our Australian Consumer Confidence Data Tables or subscribe to our monthly Consumer Confidence Reports.

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Indonesian Consumer Confidence soars in September to 160.4

Roy Morgan Indonesian Consumer Confidence is up 2.2pts to 160.4 in September 2018 and is now at its highest since November 2014 (161.4). Consumer Confidence is now 10pts higher than a year ago in September 2017 (150.4) and 24.7pts above the long-run average (2005-2018) of 135.7. The strong year-on-year increase in Indonesian Consumer Confidence has been driven by large increases in the capital region of Jakarta & West Java, East Java, Bali and Kalimantan while Consumer Confidence fell slightly in Central Java & Yogyarkata and fell in Sulawesi although most interviewing was completed before the devastating earthquake and tsunami hit the island late in September.

Explore our Indonesian Consumer Confidence Data Tables.

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Featured products

Roy Morgan Wealth Report

This first edition of 'The Roy Morgan Wealth Report' is based on the most extensive and longest running study of consumer financial behaviour in Australia. It compares the wealth data for 2007 just prior to the GFC and looks at the recovery over the decade to 2017, across a range of variables including states, age groups, genders, generations and Roy Morgan's psychographic 'Helix' segments - within which we identify subgroups or 'Personas', made up of individuals sharing key characteristics.

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Holiday Booking Trends Market Indicator Report

This five-year Travel Agent Brand Health and Holiday Booking Trends Report is a complete picture of Australians' habits and preferences for booking domestic and international holidays and their perception of the brands in the market. Included in this report are brand awareness measures, brand usage as well as future consideration measures. Brands include Qantas, Virgin Australia, Jetstar, Wotif, Webjet, Flight Centre and many more.

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Media mentions

B&T Study: TV Remains Aussies’ Main Choice For News

News.com.au Almost 10pc of Qld mortgage holders have equity risk: Roy Morgan

Money Management Gen Z seeking retirement advice in droves

GoAuto Market Insight: VW wins back customer loyalty

iTWire Digital inclusion on the up, but more needed to bridge access, digital ability gap: report