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15 October 2014

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Reminder: Reduction of EMS and IGP services on 22 October

There will be a system outage to the Electronic Monitoring System (EMS) and Integrated Gambling Platform (IGP) on Wednesday 22 October from 10am for up to 24 hours, when we switch the EMS and IGP systems back from the Disaster Recovery site. This follows a scheduled Business Continuity/Disaster Recovery exercise that was conducted on 8 October.

We expect all services to be fully restored by 10am on Thursday 23 October.

Normal gambling operations at venues will not be affected during the outage and the Intralot Service Desk and the Department's Licensing team will still be available.

The following services will not be available during the outage:

  • EMS reports
  • Processing of all electronic gaming machine (EGM) servicing that requires Intralot assistance e.g. EGM enables, EGM Game/Base Changes etc
  • Site controller diagnostics and Site Controller swaps cannot be actioned
  • Issuing of new or amended Licences.

The interruption to services will not affect your ability to comply with your obligations under the Gambling Act 2003.

If you have any questions please email us at: ems@dia.govt.nz