Fish Lane Bistro
Name and position?
Jean-Serge Bastit, Restaurant Manager
Tell us about your business/organisation?
Fish Lane Bistro is the table service restaurant of The Fox Hotel, we offer a wide Bistro style menu maintaining a friendly and attentive service to our patrons.
What is your role at your organisation?
I'm in charge of the front house of the restaurant and everything which that implies: bookings management, customers service, communication with the kitchen team, floor team management, etc.
What are your key skills and responsibilities?
I like to believe that I've been given the job for my communication skills with customers (even if they do struggle with my accent sometimes...!) and my capacity to lead a team. I'm here to ensure that our service standards are always respected and to be the face of the Bistro.
How many people work at your business?
We are a small front house team with three waitresses and myself. Our executive chef on his side leads a team of 3 chefs and 3 apprentices.
What is your favourite place in the precinct?
I'm a big fan of the Stoke House for its great view and good bar service.
What do you want BSB members to know about your business?
I would love them to know how good is our food really, we have always been putting a lot of love and knowledge into it and I have pretty much never seen a customer leaving unhappy!
What is something people wouldn't know about your business?
Well our location probably as we are a bit out of sight. You can find the entrance on Hope Street or just come through the main bar of The Fox Hotel.
What has recently happened at your organisation?
We welcomed in our team a new executive chef a few weeks ago, Jay Rowley, and we are all very excited about our soon to be launched new menu!
What have you learnt lately?
This is my first management position in hospitality so I kind of still learn every day but I would say, as we are getting busier and busier, that I keep on improving in terms of team leading every single weekend, and that is a great feeling.
What do you hope to achieve in your industry?
Probably like a lot of restaurant managers around, I definitely want to own my own eventually. Something original and fresh, Brisbane is getting more and more open to new ideas and concepts.
What inspires you?
People around me who have succeeded in the industry. I try to learn from them as much as I can.
What are your words of wisdom?
Treat your customer the same way you want to be treated when you dine out.