Professor Kennedy comes to Ivey following a 10-year career at the University of Michigan’s Ross School of Business where he has served in multiple roles that include Executive Director of the William Davidson Institute, Director of the Ross School Global Initiative, and the Tom Lantos Professor of Business Administration.

At Ross, Professor Kennedy published more than 50 cases and notes used in the school’s international business curriculum. Prior to his tenure at Michigan, Kennedy was a member of faculty at the Harvard Business School from 1995 through 2003. During that time, he published more than 60 case studies and notes on business issues in emerging markets.

Work from Home: Curse or Boon?
by Ashok K. Mishra, Sangeeta Shah Bharadwaj

KSOIL has a project that bills customers on units of documents delivered. The productivity of employees is evaluated on the same basis. The output of the home-based team has increased two to three times compared to its previous office-based performance. As a result, the rewards and compensation for the home-based team have doubled compared to office-based employees. The head of HR is convinced home-based workers are using unfair means to achieve such high output. She is against the decision of the project manager to increase the size of the home-based team. She believes this will only increase the unrest among office-based workers. The general manager needs to make a decision soon, while keeping in mind the profitability, employee welfare and ethics of the firm.

Learning Objectives:

The case is ideally suited for mid-level courses in compensation/performance in human resources management, ethics in business and general management. The case is recommended for the mid-course level. The secondary theme of the course can be used in courses dealing with issues such as operations management, inter-departmental conflicts, management of attrition and the unique challenges found in the business process outsourcing (BPO)/knowledge process outsourcing (KPO) segment.

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