Last week I spent 36 hours in Florence with La Marzocco – the makers of premium hand crafted coffee machines. While enjoying the last of the Tuscan summer sunshine over plates of pasta and bistecca alla Fiorentina, learning about the history of the Florentine headquartered company and seeing the ethos behind the business was inspirational.
Employees on the factory floor get espresso breaks every two hours and every year, they’re asked to provide ideas that will improve their workplace - the winning one gets implemented by management and the individual gets rewarded for it. I always think we should look to other industries for inspiration as to how we can make hospitality a better one.
I’ll leave you with this quote from the entrance to the La Marzocco HQ. “The frontier is a zone typically touched on by artisans. Difficult and dangerous, invisible to the naked eye, and practically inscrutable to market research, the frontier can at best be sensed by using qualities that are rarely accepted by present day industrial culture: intuition, sensitivity and a desire to accept managed risk as an essential part of our work.”
Have a good week.